cannot open or install any programs

November 20, 2010 at 10:13:41
Specs: Windows 7
It looks like I am dealing with a virus. I cannot open any programs installed on this computer . I have found some tools that would help the problem, but I cannot install them either. I do have internet access. What can I do?

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November 20, 2010 at 12:00:19
Download malwarebytes antimalware. Start your computer in safe mode. Click Start, click Shut down, click Restart, click Ok. During your computer starting process press F8 key on your keyboard multiple times until you see Windows Advanced Option menu, then select Safe mode with networking from the list. Start malwarebytes antimalware.( if you can't: Rename mbam-setup.exe to something.exe (or anything different) and run it. After you have installed the software try to launch it. If nothing happens. ( Program doesn't start) Go to the folder "C:\Program Files\Malwarebytes' Anti-Malware" and create a copy of the "mbam.exe" file and rename it to "start.exe" and run it. After this procedure your software should run OK.) Then run a full system scan.
Sometimes when nothing helps the only solution is to reinstall windows.

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