cannot open any anti-virus or files/ programs

Microsoft Windows xp home edition with s...
November 16, 2010 at 08:39:27
Specs: Windows 10.02.2010
windows xp all antivirus software will not run. When I try to open most any file or program a box pops up and ask which program to OPEN WITH. Very sure I have some virus etc.. Thank you for any help

Buddy


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#1
November 16, 2010 at 09:27:16
try renaming the virusremoval tool something else like vtool.com its possible that the virus has changed the setting that allows your computer to open this file. changeing the extension and the name might enable it. option two would be to boot in safe mode with command prompt and run the virus program from there

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#2
November 16, 2010 at 11:32:35
Tried to restore in safemode with command, reserched a little but was not able to do it. Computer wont let me restore in or out of safe mode. I can get online and go to web etc, but cant download any files without the box poping up essencially stopping anything from working or running. trying to hook up desktop so I can have both computers running to talk and work on broke laptop at same time. Don't know what to type in to make anything work in safe mode with command ?

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#3
November 16, 2010 at 19:04:27
ok, try this first, open your "my documents folder"
then go up to "c:"(this should be your main drive)
in "c" there should be a file entitled program files
from there open the folder that contains your virus program assuming you already have one
then from there rename the "whateveryourprogramis".exe to virust with the extention of .com, and see if it runs. there are some virus that hijack the .exe extension
if you dont have one snag malwarebytes its what i use then rename it like this if it works great if not let me know

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#4
November 17, 2010 at 05:18:19
I do have malwarebytes. Inside program files folder, the malware has a folder, with STUFF inside the folder. I renamed the folder, not sure about renaming inside. restarted comp.. Would not run. Did not see anything with .exe after it. I know I am not doing it right. I know you are trying to help, sorry for the lack of knowledge.

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#5
November 17, 2010 at 06:12:49
No problem, that may be the issue then as well.
Inside the program files folder there should be a folder
Malwarebytes' Anti-Malware
in that folder there should be a file in there called
mbam.exe .
If its still there then rename it to virust.com(this can be done by right clicking and selecting rename, you can click ok when it complains) .
once you rename it double click on it

if it is not there it means that the virus has deleated or removed this file. which means you may need to reinstall malwarebytes.


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