Cannot load Internet Explorer

August 28, 2005 at 11:32:56
Specs: Windows Server 2k3 Enterp, Athlon 1.33GHz; 512 RAM

Hi,

I am having Internet Explorer problems, which I believe are related to a security issue.

Before i explain my problem I will detail my antivirus/firewall situation.

Antivirus: NOD32 2.5 (virus signature database build 6050; Dated 27/08/2005)

Firewall: VisNetic Firewall 2.2.6

I also use PeerGuardian 2, and i use NoAds for popups.

Ok, now to the problem....

I am writing this in Opera browser because as of an hour ago Internet Explorer has stopped loading all together. I click the icon on the quick launch bar and Internet Explorer appears on the task bar for less than a second.

i ran HijackThis and only dodgy thing i could see was:
010: Broken Internet access because of LSP provider "imon.dll" missing.

Now i may be wrong but i believe imon.dll is related to NOD32 in some way.

I've ran the usual stuff...Ad-Aware, CWShredder, done a virus scan but nothing out of the ordinary.

Any suggestions would be hugely appreciated.

Thanx,
jimbo


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#1
August 28, 2005 at 12:32:25

The imon.dll belongs to nod so don't try to fix it. Do you have any 020 items and run an online scan from trend micro or panda.

If you wont to post an HT log do so and I'll take a look at it.


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#2
August 28, 2005 at 13:02:15

no i don't have any 020 items.

i don't think there is a great need to post a log as i was only unsure about the one item. But thanks for offering to take a look.

i will do an online scan now - and post back with the result.

thanx for your help jabuck


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#3
August 28, 2005 at 13:13:40

I have tried to do an online scan but i'm having problems. As i mentioned in my original post, i am having to use Opera, i'm not that familiar with this browser, so i may be wrong, but apparently it doesn't accept ActiveX; which is stopping the online scanners loading.

Thanx again for help


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Related Solutions

#4
August 28, 2005 at 13:57:09

This is probably the problem then, compliments of mvps. But if you are running peer to peer products then it is probably malware.

When you click the Internet Explorer icon, window may flash a second and quits. Or, it may show an Error-Reporting dialog. This may be due to a malware Browser Helper Object which causes Internet Explorer process to terminate. If you see the Error-Reporting dialog, click "to see what data this report contains" and identify the Module Name causing this error. In most cases, it may be the malware DLL; in which case, reinstalling Internet Explorer may not help. To test with: Disable third-party browser extensions in Internet Explorer using this REG or following these steps:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Internet Options.
3. Click the Advanced tab.
4. Under Browsing, clear the Enable third-party browser extensions (requires restart) check box.
5. Restart Internet Explorer.

NOTE:
Try to open Internet Explorer again. If you are able to open Internet Explorer, then, the problem was caused by a malware BHO.

If you do not get an error-reporting dialog, but just a flash screen, the problem may also be due to missing registry entries related to Internet Explorer. Run IEFix: http://windowsxp.mvps.org/IEFIX.htm



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#5
August 28, 2005 at 14:36:53

i've just ran IEFIX - unfortunately i had no joy with that either.

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#6
August 28, 2005 at 16:34:18

Try downloading this free trial from

Ewido Security Suite <p/> It usually finds the problems.Be sure to update it.


· During the installation, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
· Launch ewido
· It will prompt you to update click the OK button and it will go to the main screen
· On the left side of the main screen click update
· Click on Start and let it update.
· DO NOT run a scan yet. You will do that later in safe mode.

Restart your computer into

Safe Mode<P/> now. Perform the following steps in safe mode:


Run Ewido:
· Click on scanner
· Click Complete System Scan and the scan will begin.
· During the scan it will prompt you to clean files, click OK
· When the scan is finished, look at the bottom of the screen and click the Save report button.
· Save the report to your C: Drive
This will take some time to run!
Post that log and a HT log – If the log is too large attach it.


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