hello to you all virus-busters, can anyone tells me why is my norton, avg, and other antivirus programs keeps shutting down whenever its in the middle of the scan? i did disable other programs and only run one antivirus(norton)and yet still shuts down, which then i have to reboot my computer again. why is this happening, can anyone please help me...thanks everyone=oD

hello again, i forgot to mention one more thing, right after the program freezes a blue screen will comes on and this is what it said: a fatal exception OD has occured at 0028:c004ea34 in vxd vcache(01) +00000194. current application will be terminated and then so on, i dont understand what is this mean. please explain is this part of the virus, thank you everyone once again=oD

There are viruses like klez that'll shut down av scanners. Klez is going around alot mainly because people aren't being smart about what emails and attatchments they open. Run msconfig (start--run--msconfig) and open the startup tab and see if you have an entry referring to a file that looks like winkxx.exe where xx are random letters. (Or you can also see if you have a winkxx.exe file in your windows folder.) If you see one then you're infected with the klez worm. If that's the case go here and type in klez and hit go and you'll find removal info and tools to get rid of it. http://www.symantec.com/avcenter/vinfodb.html

I have the same problem. Mcafee Virusscan will run only in safe mode. it found the BackDoor-G.svr.gen virus in ops1.exe file. Then I was asked to clean, not delete. When clean was pressed it showed up deleted and I can't find a trace of either of these now. NOthing has changed. And in addition to not running Virusscan and defrag, various windows disappear after about 5 seconds, including the msconfig startup tab window. Please help!