BSOD (Mini Memory dump) after uninstalling Norton 360 v5.2

April 3, 2012 at 10:34:33
Specs: Windows 7, intel i5
Hello,

I decided to uninstall Norton 360 this morning because there are too many false positives.

However, after uninstall Norton 360(Add/remove porgram) and install AVAST free edition, I encounter BSOD (Minidump) after every 20 mins using the computer....

I delete AVAST and then install AVIRA free edition, and the problem still occurs.(around every 20 mins to 30 mins).

FYI, I'm using Windows 7 SP1 64bit edition.

Please advice. Thanks in advance.


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#1
April 3, 2012 at 11:31:10
You should have used the Norton uninstaller from the website
https://www-secure.symantec.com/nor...
That is the ONLY way to get rid of all registry entries left over after uninstalling that critter....that's what i think has happened and that's why you are getting the errors...use it and then re-install Avast and have avast run a bootscan

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#2
April 3, 2012 at 11:57:04
Whenever you uninstall an AV (or firewall) ensure it is disabled before you start.

Uninstalling an AV while it is running causes these issues.

Always pop back and let us know the outcome - thanks


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#3
April 3, 2012 at 12:14:44
Things are going from bad to worse...

I reinstall Norton 360 and then uninstall using norton uninstall tool. No more BSOD BUT! the computer crashed without warning after around 40 mins of use. No dump file created...

:(


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Related Solutions

#4
April 3, 2012 at 12:19:11
uncheck automatically restart and that should make it blue screen when it crashes.
We have no idea if this is a desktop or a notebook...there is a difference.
You may want to check the event logs to see what is making the error.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#5
April 3, 2012 at 12:31:58
@XpUser4Real

It's a desktop computer, intel core 2 quad, 4gb ram. Legal version of Windows 7 (I have the windows 7 cd).

I just unchecked the automatically restart, hopefully I'll get a blue screen(can't believe I'm saying this)

I've also use CCleaner and Registry cleaner to clean up the registry...hopefully this'll help.

Now, I leave my computer without an antivirus...see if there'll be any crash.


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#6
April 3, 2012 at 13:04:22
ok my computer crashed again. (every 40 mins).
No blue screen even I unchecked the automatically restart. the computer basically "freezed", I need to manually press the reset button to restart.

I went to event log and saw this:
"
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."


Another error message from the event log:
"The ESET Service service failed to start due to the following error:
The system cannot find the file specified."

But hey, I uninstalled ESET antivirus last year!!! could it be the problem?


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#7
April 3, 2012 at 14:28:25
Some general info from MS on Win 7 freezes:

http://support.microsoft.com/kb/268...

Sorry, can't vouch personally for the particular "MS Fix iT" on there.

Always pop back and let us know the outcome - thanks


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#8
April 3, 2012 at 14:47:35
did you click on the registry icon in Ccleaner and have it clean out all the unnecessary and unused files that jam up the registry? That is the only registry cleaner i would use.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#9
April 3, 2012 at 15:28:50
Things are getting better now. It has been more than 90 minutes and no crash yet. What I've done was download "Driver Genius" and update my drivers.

For now, I still haven't install any antivirus on my computer yet...cuz I don't want to screw things up...I'll wait for few more hours probably


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#10
April 3, 2012 at 16:40:41
I would install Avast Free pretty quick:
http://filehippo.com/download_avast...
Much better than Norton and Avira

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#11
April 4, 2012 at 08:06:25
Thanks for your replies.
It seems my PC is fine now.

To summarize, here are the steps that i did.

Uninstalled all antivirus.
Clean the computer with CCLeaner (registry) and Auslogic Registry Cleaner.
Update all my drivers (using "Drivers Genius").

I think when I uninstalled Norton antivirus, it screwed up some of my drivers(don't know which one), but "luckily" most of my drivers are outdated, therefore "Drivers Genius" will update all of my drivers and the updates may fix one of the corrupted driver :)

Now I installed Avast Free and things are going fine and my computer is running smoother than before!


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#12
April 4, 2012 at 08:24:07
glad it worked for you....thanks for posting back

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


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#13
April 4, 2012 at 09:48:34
Good news. Thanks for feedback - not many people take the trouble to pop back.


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