boot is looping will not open windows xp

October 31, 2009 at 20:25:38
Specs: Windows XP

Ok, i have limited information on the computer it is a friend of mine. I know that it is a Gateway 510 with Windows XP home edition with service pak 3. He is running AVAST free home edition the verison is unknow. He got an alert that he had a trojan, AVAST advised him to move to chest and he did and when he click the move to chest button, the screen filled up with open internet browsers from everything from free banking to porn, he panic and turned the comuter off by pushing the power button. Now when I try and restart the computer I cannot get to the desktop I have tried F8 and everyone of the selections in the menu. I have tried the factory restore disk will not boot off that either basically it just keeps looping back to the safe mood selection screen. I have read a lot of different forums and I found a suggestion on using Knoppix. I have a limited knowlege of computers, and I could really use some help, this is a small business computer and it has a lot of business info on it. My friend is like everyone else limited budget right now. Can this be saved without having to take the computer in for a repair. I would like to help them out if I can. Thanks in advance

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#1
November 1, 2009 at 07:47:39

go f8 to make sure it's set-up to boot from disk

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#2
November 1, 2009 at 09:04:38

I just had an XP PC that was in a constant loop on start-up. It wouldn't even let me do a repair install no matter how I set up the boot order.

I had to physically remove the drive from the PC, install another Hard drive into the same PC ( I put the damaged PC in a usb enclosure) and then ran an Avast Scan on the infested Hard Drive. ( I don't slave infested drives to my PC)

Avast found the TDDS rootkit in the MBR and lots of other malware in the USB drive and removed them. I then put the the Hard drive back into the PC, did a repair install and ran multiple scans untill the Hard Drive was clean.
I finally ran combofix and the drive was clean.
Runs great now...other repair places said her only alternative was to reformat the drive...reformatting is MY last resort when all else fails.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#3
November 1, 2009 at 09:10:30

go f8 to make sure it's set-up to boot from disk

Unfortunately I think this person is a bit mixed mixed up, you have to press the f key that takes you to setup.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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