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big trojan problem!!!

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Name: miss_match
Date: May 18, 2004 at 08:44:47 Pacific
OS: windows xp
CPU/Ram: i don't kno!
Comment:

ok well maybe my trojan problem isn't that big but when it comes to computer problems like this anything seems like a big problem to me. you seeabout a month ago norton appeared stating that i had download.trojan virus on my computer. well immediately i started to panic and switched off my computer - until today. after doing some research (well trying to) on the net i came across this site. thinking it was the cure to my problem i starting reading. although it all sounds good - i hardly understand a word with all these different folders you have to go and delete stuff. i swear i'm like a blonde when it comes to computers (no offence). so if anyone can give me advice as to what to do (a.s.a.p plz) concerning trojan - in simple language plz lol - it would be greatly helpful!

thanx



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Response Number 1
Name: efabes
Date: May 18, 2004 at 09:38:05 Pacific
Reply:

Go to Wilders.org. Go to their download page. Look under "anti-trojans." Many of the anti-trojans have a free trial.

Find the program you want to use (many are good). Download it. Open the program. Click the "update" option to download the updates. Run the updated program.


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Response Number 2
Name: ranchhand
Date: May 18, 2004 at 10:04:12 Pacific
Reply:

Hi Missy...

Hey! I'm blond! And I been messin' with computers for years and still don't know anything! ;0)

Anyway, why do you think that you still have a trojan? It sounds like Norton caught the trojan; have you kept the Norton anitvirus indexes updated regularly? When Norton flashes a message to you, 99% of the time that is good, it means that it did its job and nailed the trojan. I get them occasionally also.
>If your computer is running normally with no pop-ups or problems,
>If Norton has not notified you of any virus present,
>If, when you are booted, you have NOT received any notices from Norton that some program is attempting to access the internet without your permission, OR some programs has NOT attemped to boot your modem and dial-out (if you have dial-up internet connection),
then probably Norton did its job and you do not have any trojan on your computer.



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Response Number 3
Name: miss_match
Date: May 18, 2004 at 10:05:01 Pacific
Reply:

thank you so much efabes - at last something i can understand!

i will go there no and see what i can do!


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Response Number 4
Name: miss_match
Date: May 18, 2004 at 10:08:27 Pacific
Reply:

hey ranchhand. unfortunately i do believe that i still have the trojan on my computer. since switchin it on today norton has told me a few times that it has found trojan and i am still gettin them very annoying pop-ups!! i also keep getting norton coming up tellin me that a certain program is trying to access the internet but i stay on the safe side and block them all! lol


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Response Number 5
Name: efabes
Date: May 18, 2004 at 10:23:01 Pacific
Reply:

I hope you caught my missed step. I should have said:

Download the program. INSTALL THE PROGRAM. Open the program. Run the update, etc.


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