Hi, My computer is infected. The "windows antivirus" malware pop-up, and I lost all administrative rights (even when logging in as admin in safe mode). Could anyone help me further? I tried to install ad-aware, but it did not let me due to the admin rights!! Thanks a lot in advance

Download the Malwarebytes to a cd on an uninfected computer and run Malwarebytes from the cd it on the infected computer then post a Hijack This log if possible. Please download Malwarebytes' Anti-Malware from one of these sites: MalwareBytes1 MalwareBytes2 1. Double Click mbam-setup.exe to install the application. 2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. 3. If an update is found, it will download and install the latest version. 4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. 5. When the scan is complete, click OK, then Show Results to view the results. 6. Make sure that everything found is checked, and click Remove Selected. 7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately. 8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. 9. Copy&Paste the entire report in your next reply. Please download and install the latest version of HijackThis v2.0.2: Download the "HijackThis" Installer from this link: Hijack This 1. Save " HJTInstall.exe" to your desktop. 2. Double click on HJTInstall.exe to run the program. 3. By default it will install to C:\Program Files\Trend Micro\HijackThis. 4. Accept the license agreement by clicking the "I Accept" button. 5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log. 6. Click "Save log" to save the log file and then the log will open in Notepad. 7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log. 8. Paste the log in your next reply. 9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.

Thanks a lot for your reply!! I followed the instructions. Here are the logs: Malwarebytes: Malwarebytes' Anti-Malware 1.30 Database version: 1308 Windows 5.1.2600 Service Pack 3 23.10.2008 12:36:53 mbam-log-2008-10-23 (12-36-53).txt Scan type: Quick Scan Objects scanned: 56260 Time elapsed: 6 minute(s), 40 second(s) Memory Processes Infected: 0 Memory Modules Infected: 1 Registry Keys Infected: 8 Registry Values Infected: 0 Registry Data Items Infected: 1 Folders Infected: 1 Files Infected: 5 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: C:\Programme\altcmd\altcmd32.dll (Trojan.FakeAlert) -> Delete on reboot. Registry Keys Infected: HKEY_CLASSES_ROOT\TypeLib\{a8954909-1f0f-41a5-a7fa-3b376d69e226} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{967a494a-6aec-4555-9caf-fa6eb00acf91} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\Interface\{9692be2f-eb8f-49d9-a11c-c24c1ef734d5} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\CLSID\{2a8d06b4-1b40-009f-e531-629a59080f43} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2a8d06b4-1b40-009f-e531-629a59080f43} (Trojan.FakeAlert) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hzfel1.bhoapp (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_CLASSES_ROOT\hzfel1.bhoapp.1 (Trojan.Agent) -> Quarantined and deleted successfully. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\altcompare (Trojan.Agent) -> Quarantined and deleted successfully. Registry Values Infected: (No malicious items detected) Registry Data Items Infected: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully. Folders Infected: C:\Programme\altcmd (Trojan.Agent) -> Delete on reboot. Files Infected: C:\Programme\altcmd\altcmd32.dll (Trojan.FakeAlert) -> Delete on reboot. C:\Programme\altcmd\altcmd.inf (Trojan.Agent) -> Quarantined and deleted successfully. C:\Programme\altcmd\uninstall.bat (Trojan.Agent) -> Quarantined and deleted successfully. C:\Dokumente und Einstellungen\Oliver.BOB\Anwendungsdaten\temp.dll (Trojan.Agent) -> Quarantined and deleted successfully. C:\Dokumente und Einstellungen\Oliver.BOB\Anwendungsdaten\printer.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully. Hijackthis: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 12:42:41, on 23.10.2008 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.exe C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe C:\Programme\Bonjour\mDNSResponder.exe C:\Programme\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Programme\Comodo\Firewall\cmdagent.exe C:\Programme\Java\jre1.6.0_07\bin\jusched.exe C:\Programme\Hp\HP Software Update\HPWuSchd2.exe C:\Programme\Gemeinsame Dateien\LightScribe\LSSrvc.exe C:\MATLAB6p5\webserver\bin\win32\matlabserver.exe C:\Programme\Synaptics\SynTP\SynTPEnh.exe C:\Programme\McAfee\Common Framework\FrameworkService.exe C:\Programme\HP\QuickPlay\QPService.exe C:\Programme\HPQ\Quick Launch Buttons\EabServr.exe C:\Programme\Comodo\Firewall\cfp.exe C:\Programme\McAfee\Common Framework\UdaterUI.exe C:\Programme\McAfee\VirusScan Enterprise\Mcshield.exe C:\Programme\McAfee\VirusScan Enterprise\VsTskMgr.exe C:\WINDOWS\vsnpstd.exe C:\WINDOWS\system32\ctfmon.exe C:\Programme\DAEMON Tools Lite\daemon.exe C:\Programme\McAfee\Common Framework\McTray.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\WebUpdateSvc4.exe C:\Programme\Hewlett-Packard\Shared\hpqwmiex.exe C:\WINDOWS\system32\wuauclt.exe C:\Programme\Internet Explorer\iexplore.exe C:\Dokumente und Einstellungen\Oliver.BOB\Desktop\HiJackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hp.com R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local F2 - REG:system.ini: Shell=Explorer.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programme\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Programme\Java\jre1.6.0_07\bin\ssv.dll O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Programme\McAfee\VirusScan Enterprise\Scriptcl.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\programme\google\googletoolbar1.dll (file missing) O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programme\google\googletoolbar1.dll (file missing) O4 - HKLM\..\Run: [ATIPTA] "C:\Programme\ATI Technologies\ATI Control Panel\atiptaxx.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programme\Java\jre1.6.0_07\bin\jusched.exe" O4 - HKLM\..\Run: [HP Software Update] C:\Programme\Hp\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Programme\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [QPService] "C:\Programme\HP\QuickPlay\QPService.exe" O4 - HKLM\..\Run: [eabconfg.cpl] C:\Programme\HPQ\Quick Launch Buttons\EabServr.exe /Start O4 - HKLM\..\Run: [Cpqset] C:\Programme\HPQ\Default Settings\cpqset.exe O4 - HKLM\..\Run: [RecGuard] C:\Windows\SMINST\RecGuard.exe O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Programme\Comodo\Firewall\cfp.exe" -h O4 - HKLM\..\Run: [ShStatEXE] "C:\Programme\McAfee\VirusScan Enterprise\SHSTAT.exe" /STANDALONE O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Programme\McAfee\Common Framework\UdaterUI.exe" /StartedFromRunKey O4 - HKLM\..\Run: [QuickTime Task] "C:\Programme\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [snpstd] C:\WINDOWS\vsnpstd.exe O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Programme\DAEMON Tools Lite\daemon.exe" -autorun O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'LOKALER DIENST') O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'NETZWERKDIENST') O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.exe (User 'Default user') O8 - Extra context menu item: &Google-Suche - res://C:\Programme\Google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: &Ins Deutsche übersetzen - res://C:\Programme\Google\GoogleToolbar1.dll/cmwordtrans.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Im Cache gespeicherte Seite - res://C:\Programme\Google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Nach Microsoft &Excel exportieren - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Verweisseiten - res://C:\Programme\Google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Ähnliche Seiten - res://C:\Programme\Google\GoogleToolbar1.dll/cmsimilar.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Konsole - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\jre1.6.0_07\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\GEMEIN~1\Skype\SKYPE4~1.DLL O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Programme\Gemeinsame Dateien\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: Bonjour-Dienst (Bonjour Service) - Apple Inc. - C:\Programme\Bonjour\mDNSResponder.exe O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - Unknown owner - C:\Programme\Comodo\Firewall\cmdagent.exe O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Programme\Hewlett-Packard\Shared\hpqwmiex.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programme\Gemeinsame Dateien\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod-Dienst (iPod Service) - Apple Inc. - C:\Programme\iPod\bin\iPodService.exe O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Programme\Gemeinsame Dateien\LightScribe\LSSrvc.exe O23 - Service: MATLAB Server (matlabserver) - Unknown owner - C:\MATLAB6p5\webserver\bin\win32\matlabserver.exe O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Programme\McAfee\Common Framework\FrameworkService.exe O23 - Service: McAfee McShield (McShield) - McAfee, Inc. - C:\Programme\McAfee\VirusScan Enterprise\Mcshield.exe O23 - Service: McAfee Task Manager (McTaskManager) - McAfee, Inc. - C:\Programme\McAfee\VirusScan Enterprise\VsTskMgr.exe O23 - Service: Web Update Wizard Service V4 (WebUpdate4) - Data Perceptions / PowerProgrammer - C:\WINDOWS\system32\WebUpdateSvc4.exe -- End of file - 7720 bytes That's it. Thanks again and in advance!

Please download ComboFix to the desktop from one of the following links: Link1 Link 2 Link 3 Combofix is a powerful tool so follow the instructions exactly or you could damage your computer. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with Combofix and remove some of its embedded files which may cause "unpredictable results". Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask. In your case to run Combofix do the following: 1. Go offline turn off your McAfee antivirus, Comodo Firewall and any other antispyware that you may have. 2. Run Combofix and save its log. 3. Restart the computer to get the antivirus running again but leave the antispyware programs off until we get the computer cleaned. 4. Post the Combofix log. Remember to re-enable the protection again afterwards before connecting to the Internet. Double-click combofix.exe Follow the prompts. (Don't click on the window while the program is running or move the mouse, it will cause your system to hang.) Please post the log it produces.