Hi,

My Dell laptop has been acting very weird for last few days and has now become even worse. When I start my laptop it takes me to diagnostic mode and get stuck until I press and function keys which then takes me to pre-boot assessment 3017 and runs some test and then takes me to a page where there are couple of coloured lines and asks for manual input for the question are these lines visible [Y/N] at this point I cannot enter any input as my keyboard is not recognised. Then I randomly click some function keys which then gives me a message that user complained that lines not visible and then takes me to BIOS settings where again none of the keys work to let me browse. I then again hit some random function keys and if I am lucky it lets be login. When I finally login I can just type maximum a word or two and then funny series of characters come up on their own.. it’s a fixed series which keep repeating ‘fsda/-;’ it then opens my volume control box where the speaker sign is replaced with some smiley then opens real player and then shuts down my PC. My Keyboard gets fully disabled during this process. If anyone can help me with this I shall be really thankful as I am in need of some urgent help.

Hoping for some help soon.

Many thanks in advance.

Thanks

This sounds like a hardware problem. Namely, keyboard failure.