|Windows 7 on a compaq presario CQ56 laptop.|
I've done a lot of virus removal and speed optimization, etc. for free for my friends, (for the experience) but I've never dealt with a virus this bad and am requesting advice as I'm stumped on how to fix it.
the virus completely hijacked the entire system. I boot up the machine and there's no desktop display with icons or start menu (you see it for a fraction of a second, then something else loads)
it's a white, scrollable page that takes up the whole screen. the displayed font claims to be the FBI, and it's asking you to send paypal money into an account for you to gain access to your machine again. (the reason being you visited illegal sites and need to pay a fine, lol)
obvious virus, right? I'm just not sure how to remove it since ctrl+alt+del won't work, booting into safe-mode won't work (it seems to just load normal system start up, or perhaps the virus is also loaded with safe mode?)
I did buy a harddrive to USB cable today, so I can plug it into my computer and check it out.
what would be my first steps here to fix this machine? should I run antivirus programs on the drive while it's connected via USB?
usually I run malwarebytes and then use hijackthis to remove any malicious entries, and sometimes I use combofix for badly infected machines. but it seems I am completely locked out of the machine, so I'm not sure how to continue.
* beginner computer tech, still studying for +A exam.
still learning and any help is appreciated.
if you need any additional information just ask, I'll be monitoring this thread.