have bkdr_dsnx.05 (house call found norton did not) house call can't delete - i can't delete or quarantine says access denied program running? i went to registry deleted hkey window etc but that didnt remove file ?so i restored that registry key when i restored reg key only default appeared and none of the other files reappeared- system seems to work fine i alt-control- deleted found the file running and ended task- it doest appear running when i start up now but file is still on c drive any suggestions on how to remove/ delete/ etc is trojan remover a safe site- and can i delete in safe mode if so how do i get to safe mode thanks

You get into Safe Mode by pressing/tapping F8 or F5 key during startup sequence as the Windows Screen appears, depending on your computer manufacturer. You should be able to delete the file in the Safe Mode. Several people like and use Trojan Remover, which should easily get rid of this backdoor trojan for you.

i went to registry deleted hkey window etc but that didnt remove file ?so i restored that registry key when i restored reg key only default appeared and none of the other files reappeared- system seems to work fine If you deleted the entire run key, It would be best to do a scanreg /restore to restore that key and all of the sub keys. If default is the only thing listed in the right hand window, then some needed applications are not loading at startup. (scan registry, system tray) To do a restore, Click Start > Shut Down > Restart in MS-DOS mode. At the C:\Windows> prompt type in scanreg /restore and hit [enter] Use the arrow keys on your keyboard to highlight a date just before the day you deleted the run key and hit [enter]. Return to the C:\Windows> prompt and type exit and hit [enter]. ***This will also restore the trojan run entry, so, as Windows is rebooting, tap F8 and choose safe mode. Then Click Start > Run > type msconfig and click OK. Click the startup tab and uncheck the trojan entry. Click apply/ok and reboot to Windows.