AVG Would Not Uninstall from my PC

December 14, 2010 at 06:16:25
Specs: Windows 7, 2.00 GHz/ 4.00 GB Ram

Hello, heres the entire thing as it happened: I had AVG 9 and it kep asking me to update to the 2011 version (Free Antivirus), so I finally did update it, however, whenever AVG wanted to update the virus defenition, it gave an error "update failed - a .bin file is missing", so what I decided to do is to uninstall AVG and then re-install it, however, upon uninstallation, this error came up:

"severity:error
error code:0xC0070643
Error message: General Internal Error
Additional Message: The removal of product failed
Context: Uninstallation of AVG"

I later discovered that the AVG antivirus was uninstalled and it was AVG linkscanner that was still stuck in my computer, whenever I try to uninstall it, that same error appears (seveerity: error....)

Also, as more of a problem, now, whenever I start my PC, AVG linkscanner would always prompt for reboot saying that the update proccess must be completed by rebooting the computer. I went with it the first couple of times and it still gives me that same prompt every 60 minutes.

So I would really appreciate it if someone could tell me how to uninstall AVG, or to at least stop AVG linkscanner from prompting for reboot.

Thanks.


See More: AVG Would Not Uninstall from my PC

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#1
December 14, 2010 at 06:41:54

If you can't uninstall it from the control panel, delete it from the registry.

How do you know when a politician is lying? His mouth is moving.


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#2
December 14, 2010 at 06:51:51

How to delete it from the registry? I know Im maybe asking a stupid question here, but this never happened to me before

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#3
December 14, 2010 at 07:06:21

You have to find the key(s). I would start with
HKLM
Software
Microsoft
Windows
Current Version
Run

How do you know when a politician is lying? His mouth is moving.


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Related Solutions

#4
December 14, 2010 at 13:56:06

Whar do you mean by that? Please do explain further, in what searchbox do i insert those keys?

Thanks, I know Im being a hastle


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#5
December 14, 2010 at 16:06:22

I think the trick with virus checkers is to disable them before attempting an uninstall. Too late obviously but try this:
http://www.pchell.com/virus/uninsta...

The only other way would be to install AVG yet again, disable it then try a normal uninstall. When I say disable I mean so that it does not run after reboot.

We all live on a ball.


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#6
December 15, 2010 at 07:29:28

Sorry, but I can't give a class on registry in a post. Try what Derek said.

How do you know when a politician is lying? His mouth is moving.


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#7
December 15, 2010 at 11:15:23

What Derek said didnt work, it still gave the same error when I try to re-install AVG, if someone would point me to a place where I could find that "registry lesson" -_- I would be thankful, I was told this is a help forum that guides you how to solve ur PC issues..

anyway, guapo thanks for ur efforts, I appreciate it buddy with all that uve helped me, and whatever u say more I will use.. Thanks!


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#8
December 15, 2010 at 11:46:33

I can understand some reluctance for helpers in terms of the complexities of the registry. The real lesson would take pages and pages, plus experience. There are also risks if you get things wrong. The help given on here is free in folks spare time, so it's not a case of what the forum does but how much time individual people are prepared to spend on posts.

Anyhow, if you want to go that way I'll try to cut things down to size. First of all I would use your Search to remove all files and folders containing either AVG or Grisoft. It might be worth stopping just there to see if AVG then installs. If it doesn't help do the file search and removal again then continue as per below:

You then type regedit in the Run box. Before you alter the registry use the regedit "File > Export" facility from its My Computer root. Save the reg file this produces so you will be able double click this and merge back everything if you delete the wrong thing. Obviously this won't help if you then can't boot. An even better approach would be to first install a little freebie program called ERUNT which makes a perfect copy of your registry before you start which can be restored if necessary.

Next use the "Edit > Find" facility in the registry to look for AVG and Grisoft (two searches). Note that after use the registry stays in the last path used. Before the next search you need to use the minus signs to pull it back to just My Computer and the HKEY entries showing. It should be safe to delete anything to do with AVG or Grisoft you find but be aware of these pitfalls:
The letters avg could happen to appear in any string of characters, so you have to be sure they refer to AVG itself. Be sure that you are not deleting something that would also remove a tree that deletes other things as well.

EDIT:
If you want more registry info before you start, which is a good idea, then all you need to do is Google with a suitable string, there's plenty of info out there. It does worry me a tad that you want to dive into the registry, yet I have to tell you about Google.

We all live on a ball.


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#9
December 15, 2010 at 14:02:45

Hey, go to C:\Program Files\ and Delete "AVG". This has happened to me before with AVG anti-virus... Go to recycle bin and empty it. All Gone!

Computers are needed forever.


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#10
December 15, 2010 at 15:51:25

I agree with computereater, that would be the best thing to try first. However AVG probably leaves stuff in Documents & Settings etc too. If #9 doesn't do the trick then go for the full file search I suggested in #8 and if necessary the registry searches.

We all live on a ball.


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#11
December 16, 2010 at 07:49:35

Derek thanks a lot really for Helping me and giving me the registry lesson!!

Anyhoo, I decided to dig more into the issue, and found a little app called AVG remover released by AVG themselves to prevent this problem, I just downloaded it, ran it, and it fixed it, it removed AVG :)

Thanks!


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#12
January 8, 2011 at 12:38:14

...heehee.

Computers are needed forever.


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#13
April 11, 2011 at 18:49:24

I cannot get to the Control Panel, or any programs on my system. All Icon's on home screen locks-up after log on to desktop.
Ksweet2015@yahoo.com

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#14
April 12, 2011 at 10:20:05

Ksweet2015

Your post has nothing to do with what was raised on this thread about AVG way back in December and hardly anyone is now watching it. Please create you own new post on the forum appropriate to your operating system.

I was also going to suggest you edit out your email address on here to avoid getting spam email forever. However I now see it is already all over Google so it is too late. We don't usually use email unless it is necessary to send files to people.
If you want to stop the spam you are presumably getting then change your email address and never put it in open text on the internet unless it is disguised.

Please come back and let us know how you got on.


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#15
April 12, 2011 at 13:29:45

I am having the exact same problem with AVG , word for word. In previous searches for info on how to remove and re-install the newest version, no such info came up. I just happened to stumble across this accidentally while trying to find a solution to a detected trojan horse dropper generic2bio that avg says has infected my computer, and of course, I can't get rid of it.
I am wondering if AVG itself is even worth having and I should purchase something like Norton or Mcaffee antivirus instead that would do a better job.
Any thoughts or suggestions.

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#16
April 12, 2011 at 15:37:30

use revo uninstaller in hunter mode and remove all avg registry entries

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#17
April 12, 2011 at 16:18:00

kamd50

Re your last line.
I had AVG for some time but found it a bit bulky. I now use Microsoft Security Essentials (free). Avast freebie is also good and relatively light.

Opionions vary but I tend to favor the free ones because mostly the paid for versions tend to only add trimmings. Norton and McAfee have been seen as bulky and troublesome by some in the past, although I read once that Norton is now a lot better than it used to be. There are reviews around for both free and paid-for versions in terms of their capabilities but take care to ensure they are recent because the pecking order often changes.

When attempting to uninstall an AV in the future be sure to disable real time protection first. That might prevent you running into issues.

Note also that AVG has an uninstaller available - see post #11. Most AV's have these (although revo should do the trick as suggeste in #16).

Please come back and let us know how you got on.


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#18
April 13, 2011 at 10:39:43

Check this if it works:

http://www.themisteriosos.com/unins...

I honestly recommend ditching AVG and going for Avast or Avira, these are one of the best free ones out there.

Hope this helps


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