Solved AVG PC Tune-Up Messed up my windows 7 computer!

December 15, 2013 at 21:55:49
Specs: Windows 7 Home Premium 32 Bit, Intel i5/3GB
I'm new to this forum and I want to know how to fix a really big problem that AVG PC Tune-Up did to my computer.

On November 8, 2013, I was searching for a Tune-up program for my computer, and I came across AVG PC Tune-Up 2014. I said to myself:

"My computer needs a tune-up, since it's time for one."

After twenty minutes, I saw that the program wanted me to restart my computer. So I did, and what happens next is what I never thought was going to happen. I went ahead and restarted the machine, waited five minutes, and NOTHING. The program MESSED UP my entire computer. Since then, I have not had FULL ACCESS to all my programs, files, pictures, games and videos. Not even to the start-up screen where I put in my password.

What should I do? Should I never use the computer ever again, or keep trying until it does officially start up to the original windows 7 theme music and the password screen?

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December 15, 2013 at 23:36:15
✔ Best Answer
From off, turn on the computer and tap the F8 key a few times as the bios screen starts, that should take you to window advanced startup options, a black screen with a bunch of choices. Select safe mode, a bunch of strange type scrolls on the screen and it eventually loads up to your user, log in to your user. This will now load up a stripped down version of Windows used for such problems. If it loads up ok, then click start, control panel, then programs. It should bring up a list of installed programs, look for the AVG Tune up in the list and click uninstall. Let it uninstall, then restart and see if your computer loads normally now.

To err is human but to really screw things up, you need a computer!

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December 15, 2013 at 23:53:41
Does this programme make a backup, to enable the user to undo any changes it made?
You'll have to do this from within the software, if it's an option.

Otherwise, try a Windows System Restore. Hopefully there's a restore point available prior to the date you installed AVG.

Stay away from all such tuneup programmes, especially anything that claims to clean the registry. Registry cleaners are all 'snake oil' (Ed Bott's words, not mine).

If you allowed it to make a backup (or maybe it's automatic?), AVG Tuneup allows you to undo changes.
Go to the Dashboard/Rescue Centre/Undo Changes.

There's another option there; System Recovery. I'm guessing this is actually a link to Windows own System restore facility.
It's up to you if you decide to go down this route, or use the conventional method I linked to, above.

Let's know how it goes.

message edited by Peet100

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