|You are still infected, the virus is doing it's job & blocking you, now we have to outsmart it.|
Please copy & paste instructions into a text file, print steps & info. You will need them, as they are hard to remember, for when you are offline.
Note: Is your important stuff backed up, including your emails & address book? Anything can happen, during the clean up.
The badies are always ahead of the goodies, be aware, this can be a very long process, involving many different tools to clean up an infected comp.
Some infections are irremovable.
Very Important: Malware infections can possibly lead to identity theft, stolen bank funds, misuse of credit card information etc.
The use of the computer is the primary factor in the decision whether to re-format and re-install, or just disinfect.
How to report ID theft, fraud, drive-by installs, hijacking and malware?
Change your router password if it is not strong or still uses the default one.
Hack lets intruders sneak into home routers
If you do decide to reinstall, make sure you delete ALL partitions & format to NTFS.
D to Delete the selected partition ( XP )
W7 - Click on > Drive options (advanced) Then highlight each partition & hit > Delete.
Here are some examples of why you delete all partitions.
As we dismantle the infection bit by bit, that may allow the repeat use of programs, which may in turn pick up more.
Removal of infected parts of the system, may cause other parts to stop working, such as your Internet connection or Services. These then we have to repair.
If any program won't run ( due to the infection ) let me know. Post the log/logs after each run.
Screenshots ( SS ) may also requested, or if you want to illustrate a point yourself, use the uploader.
If any of the logs are too large, upload them to a site of your choosing or, all can be done with this. I use Imgur.com
How to use
For other files.
After each fix or change we make, let me know how the comp is running. Example: Still cannot boot into Normal mode.