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Antivirus Programs won't run and AVG won't reinstall

November 22, 2012 at 20:15:02
Specs: Windows 7

recently got infected with one of those FBI computer lockdown viruses and did a system restore which seemed to do the trick. Now my antivirus software won't work! Please help me if you can! I've installed Avast which also won't run or uninstall correctly

See More: Antivirus Programs wont run and AVG wont reinstall

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#1
November 23, 2012 at 02:25:57

You are still infected, the virus is doing it's job & blocking you, now we have to outsmart it.

Please copy & paste instructions into a text file, print steps & info. You will need them, as they are hard to remember, for when you are offline.

Note: Is your important stuff backed up, including your emails & address book? Anything can happen, during the clean up.

The badies are always ahead of the goodies, be aware, this can be a very long process, involving many different tools to clean up an infected comp.
Some infections are irremovable.
Very Important: Malware infections can possibly lead to identity theft, stolen bank funds, misuse of credit card information etc.
The use of the computer is the primary factor in the decision whether to re-format and re-install, or just disinfect.
http://www.dslreports.com/faq/10063
How to report ID theft, fraud, drive-by installs, hijacking and malware?
http://www.dslreports.com/faq/10451
Change your router password if it is not strong or still uses the default one.
Hack lets intruders sneak into home routers
http://tinyurl.com/4pz64fc
http://compnetworking.about.com/od/...

If you do decide to reinstall, make sure you delete ALL partitions & format to NTFS.
D to Delete the selected partition ( XP )
http://www.blackviper.com/os-instal...
W7 - Click on > Drive options (advanced) Then highlight each partition & hit > Delete.
http://www.blackviper.com/os-instal...
http://www.blackviper.com/os-instal...
Here are some examples of why you delete all partitions.
http://forums.spybot.info/showthrea...
http://forums.whatthetech.com/index...
http://blog.eset.com/2011/10/18/tdl...

As we dismantle the infection bit by bit, that may allow the repeat use of programs, which may in turn pick up more.
Removal of infected parts of the system, may cause other parts to stop working, such as your Internet connection or Services. These then we have to repair.

If any program won't run ( due to the infection ) let me know. Post the log/logs after each run.
Screenshots ( SS ) may also requested, or if you want to illustrate a point yourself, use the uploader.
If any of the logs are too large, upload them to a site of your choosing or, all can be done with this. I use Imgur.com
Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru
How to use
http://i.imgur.com/IwZrT.gif
http://i.imgur.com/q4uHK.gif
http://i.imgur.com/qk0sN.gif
http://i.imgur.com/TTVsl.gif
For other files.
http://i.imgur.com/KT4wS.gif
http://i.imgur.com/wAG3q.gif

After each fix or change we make, let me know how the comp is running. Example: Still cannot boot into Normal mode.


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#2
November 23, 2012 at 02:27:28

1: Run ESET & post the log please. This scan may take a very long while, so please be patient. Start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You may have to download ESET from a good computer, put it on a thumb drive & run it from there.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.

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#3
November 23, 2012 at 08:06:32

ESET SCAN, Tried to install AVG again and turn Avira PC Protection on and neither were successful. Reinstalled Avast successfully but the program still will not open but the .exe processes are visible in task manager

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6583
# api_version=3.0.2
# EOSSerial=d7f69882d0bf474dbcdc7e45e20dbefc
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2012-11-23 04:00:54
# local_time=2012-11-23 11:00:54 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=1792 16777215 100 0 0 0 0 0
# compatibility_mode=2817 16777215 0 100 0 3623805 0 0
# compatibility_mode=5893 16776574 100 94 0 105227067 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=226271
# found=80
# cleaned=80
# scan_time=2836
C:\GAZ68XPUD3\storage\MSU\MSUSetup.exe Win32/PrcView application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Common Files\Blizzard Entertainment\World of Warcraft\msvcr71.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\11\50\Intel32\iscript.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Futuremark\3DMark06\msvcr71.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Futuremark\3DMark06\PhysXLoader.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\NETGEAR\WNDA3100v2\WifiLib.dll Win32/Goblin.E.Gen virus (deleted (after the next restart) - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\blacklightretribution\CrypticError.exe Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\blacklightretribution\Blacklight Retribution\Live\Binaries\Win32\pb\pbags.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dead island\filesystem_x86_rwdi.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dead island\libxml2.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dead island\vorbisfile_x86_rwdi.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\bsppack.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\datacache.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\dedicated.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\inputsystem.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\labjackud.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\localize.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\scenefilecache.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\serverplugin_empty.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\sixense.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\sixense_utils.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\dota 2 beta\bin\vguimatsurface.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\KillingFloor\System\Core.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\KillingFloor\System\DefOpenAL32.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\KillingFloor\System\IpDrv.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\KillingFloor\System\KillingFloor.exe Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\KillingFloor\System\Setup.exe Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\left 4 dead 2\bin\bugreporter.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\left 4 dead 2\bin\msvcr71.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\left 4 dead 2\bin\shaderapidx10.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\PlanetSide 2\GFont_FT2.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\common\PlanetSide 2\GKernel.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\conman6617\garrysmod\bin\libsasl.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\conman6617\source sdk base\hl2.exe Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\conman6617\source sdk base\bin\engine.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\conman6617\source sdk base\bin\parsifal.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\conman6617\source sdk base\bin\tier0.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\conman6617\source sdk base\bin\valve_avi.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\conman6617\source sdk base\bin\vaudio_speex.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\conman6617\source sdk base\bin\vstdlib.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Program Files (x86)\Steam 2\steamapps\conman6617\team fortress 2\bin\datamodel.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Agent\ErrorReporter.exe Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\phonon4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\QtCore4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\QtGui4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\QtNetwork4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\QtXml4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\imageformats\qgif4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\imageformats\qico4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\imageformats\qjpeg4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\imageformats\qmng4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\imageformats\qsvg4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1857\imageformats\qtiff4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\phonon4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\QtCore4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\QtGui4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\QtNetwork4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\QtXml4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\imageformats\qgif4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\imageformats\qico4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\imageformats\qjpeg4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\imageformats\qmng4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\imageformats\qsvg4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Battle.net\Client\Blizzard Launcher.1881\imageformats\qtiff4.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\ProgramData\Tarma Installer\{C049526F-B3EB-4151-9B11-B11F00F53A96}\_Setupx.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\Local\ArmA 2 Free\BattlEye\BEClient.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\Local\PunkBuster\BLR\pb\pbag.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\Local\Temp\NOD13AE.tmp Win32/Goblin.E.Gen virus (deleted (after the next restart) - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\Local\Temp\sfamcc00001.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\Local\Temp\YontooSetup-Silent.exe Win32/Adware.Yontoo application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\Local\Temp\ICReinstall\cnet2_R167846_EXE.exe a variant of Win32/InstallCore.D application (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\Local\Temp\is1598539481\BuzzdockSetup-Silent.exe multiple threats (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\30\526afcde-118c0594 a variant of Java/Exploit.CVE-2012-5076.C trojan (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\LocalLow\Sun\Java\jre1.7.0_04\lzma.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\LocalLow\Sun\Java\jre1.7.0_07\lzma.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\Roaming\.minecraft\bin\natives\jinput-dx8.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\AppData\Roaming\.minecraft\bin\natives\jinput-raw.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Connor\Desktop\LeagueOfLegends\setup.exe Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Users\Public\Games\World of Warcraft\DivxDecoder.dll Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C
C:\Windows\Temp\4A01.tmp Win32/Goblin.E.Gen virus (deleted - quarantined) 00000000000000000000000000000000 C


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Related Solutions

#4
November 23, 2012 at 13:14:14

2: Download & run Unhide
http://www.bleepingcomputer.com/for...
http://download.bleepingcomputer.co...
Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run, it does take some time, be patient. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.

3: Reboot

4: Download Security Check by screen317 from one of the following links and save it to your desktop.
http://screen317.spywareinfoforum.o...
http://screen317.changelog.fr/Secur...
* Unzip SecurityCheck.zip and a folder named Security Check should appear.
* Save it to your Desktop.
* Double click SecurityCheck.exe. If you run Windows Vista or 7, right click and choose 'Run as Administrator'.
o If you are asked by Windows to run this program or not, please click 'Yes' or 'Run'.
o When you see a console window, press any key to continue scanning.
o Wait while it scans.
o If your firewall alerts you of Security Check, please press 'Allow' or similar.
* A Notepad document should open automatically after scan is completed. It will be called checkup.txt; please post the contents of that document.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

5: Run RogueKiller
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://majorgeeks.com/RogueKiller_d...
http://www.geekstogo.com/forum/file...
http://www.sur-la-toile.com/RogueKi...
http://www.sur-la-toile.com/RogueKi...
RogueKiller tutorial
http://en.kioskea.net/faq/11626-rog...


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#5
November 23, 2012 at 22:30:55

If the above suggestions fail. I would download and run combo fix, after that download and run malwarebytes, remove all that it finds. The antivirus product have removal tools on their websites, remove all the different ones you have tried to install, then I would download Avast again, reinstall and see if you are back in business. If you are concerned you can Schedule a boot time scan with avast, its thorough.

http://www.bleepingcomputer.com/dow...

http://download.cnet.com/Malwarebyt...


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#6
November 24, 2012 at 00:02:08

"If the above suggestions fail"
Not so much fail HopperRox, it's a step by step process as per my first post.
"As we dismantle the infection bit by bit, that may allow the repeat use of programs, which may in turn pick up more"

So far 80 virus have been removed, but there will be more that other programs will find. I'm just waiting for the logs to see what to use next.


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#7
November 24, 2012 at 07:22:24

Okay so when I ran a separate scan my computer reset and wouldn't load the OS. Had my friend come over who's more tech savvy than I and he was able to reboot it using some sort of bios. Avast works perfectly and scans properly so I believe the problem is fixed. Any suggestion on things I should do to make sure it's all gone? Thanks for the help!

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#8
November 24, 2012 at 11:05:33

"Any suggestion on things I should do to make sure it's all gone?"
I doubt very much if it is all gone, go back to my post #4.

Skip steps 2: & 3:


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#9
November 25, 2012 at 20:16:46

You seem some what offended? Why bother trying my suggestion if your suggestions fixes the problem??? If my reply has offended you perhaps you should state no one else need bother answer, as your solution is the solution. I read the same statement in your answer, that you have re-typed for me. I think you mistook my post and I really don't see the merit of your post to me. No hard feelings.

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