antivirus problems

August 20, 2005 at 13:36:18
Specs: WinXP v.2002, amd993/384mb

I'm having all kinds of trouble with my virus software. Something keeps turning off my virus, dialer, and spyware protections.I use Panda Platinum Internet Security package with firewall, anti-virus, anti-spam, anti-spyware, anti-dialer, the whole bit.

I have tried system restore to a point that I was certain was clean, but still no good. I've scanned in safe mode with Panda & Spybot, both with latest updates. Panda finds nothing, Spybot found and repaired a DSO exploit and something called Wareout. This didn't help so I turned off system restore, did another safe mode scan but the problem still was not corrected.
I can occasionally get all the protections to function by turning off Panda & restarting it, but this is not consistent and when the protections are on I can't connect to the internet. Usually when I interact with Panda I just get a pop-up that says "Could not load the automatic file protection".
I have even tried re-installing Panda (which is what the software recommended) but did not help. Tried uninstalling Panda and installing Defender Pro, but Defender woulndn't run at all.
Sorry for such a long post, hope someone can help me out.


See More: antivirus problems

Report •

August 20, 2005 at 14:58:51

Try this free On-line Spyware Scan

I use that when the others don't pick everything up.
Also I would use:
Spyware Blaster


Post back your results if you will, thanks

Hopefully my advice will help you...Please post back with your results....thanks

Report •

August 20, 2005 at 16:00:49

Thanks for your reply, XP.

Tried the online scan, it didn't find anything.

I'm off to download the other two & try them, however, I am on a veeerry slooooow dial-up connection so it may be awhile, but I will let you know what happens.


Report •

August 20, 2005 at 16:36:48

Turn the xp firewall on if Panda is not working.

Report •

Related Solutions

August 20, 2005 at 17:50:24

CWShredder didn't detect anything. DL'ed Spyware Blaster & obviously it won't help to fix my problem , but it looks like a great program, thanks XP.

capt- thanks for the suggestion, but the firewall is the only part of Panda that still will work dependably.

Forgot to mention that I'd used Bit Defender's free online scan a couple of days ago & it found and eliminated several trojans, suspicious files & the like, but didn't fix my problem.

I'm thinking maybe the virus or whatever it was is gone and I'm now just dealing with the mess it left behind. Could it possibly have fouled up the registry? If so, how do I find and fix a rogue entry?


Report •

August 20, 2005 at 19:21:00

When you installed Defender Pro, did you install the entire package or just the antivirus program? Try installing just the Kaspersky antivirus program by itself. If you have the Panda Firewall still installed and working, have you tried uninstalling all of the Panda programs, and then reinstalling everything? It is pretty hard to know what is wrong with the registry, since we do not know what the problem was to begin with. You tried using system restore and it was unsuccessful and then you turned it off. By the way turning off system restore is pretty much what you have to do when you get hit by a virus/trojan.

Report •

August 21, 2005 at 05:00:16

Yeah, I uninstalled all the Panda programs before installing DefenderPro which is nothing but virus protection/scanner.

Defender's icon would pop up in the system tray for about half a second then disappear, other than that it wouldn't work in any way, shape, or form.

I'm just now re-installing & updating Panda, it's kind of a long process with my slow connection but I want whatever protection I can get while online even if it is just the firewall.

Is there a virus or worm that targets and compromises antivirus software? And why was BitDefender's online scan able to detect stuff when my Panda software would not?

Thanks for replies

Report •

August 21, 2005 at 08:22:34

"Is there a virus or worm that targets and compromises antivirus software?"

in my experience there are LOTS


Report •

Ask Question