|I have a Dell 4700 desktop with Windows XP. |
Yesterday I accidentally clicked on a fake alert from AntiVirus 2010. That disabled my McAfee Scan, among othr things. I was able to connect with the McAfee online chat support. I gave the service rep permission to remotely access my computer. He opened several files and windows and after about 3 minutes he said he needed to restart my computer. I clicked OK. The computer restarted but Windows XP will not load. I keep getting a blue screen with the warning "STOP: C000021a (Fatal System Error) Wiindows logon process system process terminated unexpectedly with status 0xc0000022 (0x00000000 0x00000000) System has been shut down" Hitting F8 and selecting SAFE mode and/or Go to last one that Worked don't get me anywhere.
I'm not sure if the original problem with McAfee scan has been fixed because I can't go online now. Do I have two separate problems or has the virus somehow affected my startup, too? How can I get Windows to load? I don't have a Dell Restore disk.