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Anti Virus won't even run

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Name: mws254
Date: June 8, 2006 at 17:56:59 Pacific
OS: W XP home sp1
CPU/Ram: AMD 2800+/480 ram
Product: Micro Electronics/Power S
Comment:

Running Windows XP. None of my anti-virus will run. Have run Ad-Aware, SpybotSD, Spysubtract, but still can't get McAfee or AVG to run. Tried to have Norton check my computer from the web but it wouldn't even allow me to accept the agreement. Various other programs not running including Eudora Pro I have a trial version of AVG Network that I tried from a different pc to scan the "infected" pc and it a least scanned but had 2 directories it could not open or scan.

Any assistance would be appreciated



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Response Number 1
Name: mws254
Date: June 8, 2006 at 18:19:56 Pacific
Reply:

Additional Info.
I tried the pandasoftware scan. I tried it from Mozilla Firefox and it said it was not supported. Went back to IE and the "scan your PC" would not activate or bring up another window as the web page suggested.

Any assistance would be appreciated.
Regards, MWS254


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Response Number 2
Name: murr
Date: June 8, 2006 at 19:08:39 Pacific
Reply:

Try safemode.


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Response Number 3
Name: mws254
Date: June 8, 2006 at 19:23:37 Pacific
Reply:

I have tried safe mode, same result


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Response Number 4
Name: murr
Date: June 8, 2006 at 20:03:48 Pacific
Reply:

Well how bout trying windows task manager.Look for any suspicious processes (google them) and kill the ones that shouldn't be there.


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Response Number 5
Name: XpUser4Real
Date: June 8, 2006 at 20:19:02 Pacific
Reply:

you may try an sfc /scannow and see if all the files are fine. Be sure to have your XP disc ready, because you'll need it to repair any corrupted files.

Hopefully my advice will help you...Please post back with your results....thanks


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Response Number 6
Name: mws254
Date: June 8, 2006 at 22:30:11 Pacific
Reply:

I ran the sfc/scannow and nothing came up indicating any problems with system files.


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Response Number 7
Name: XpUser4Real
Date: June 9, 2006 at 15:03:25 Pacific
Reply:

what was the origional AV that was installed on your PC?
If it was Norton or McAfee, I would make sure that they get completely uninstalled.
The reason I say that is, beacuse those 2 leave alot of files on a PC if they are not totally cleaned out. That is why another AV scan won't work.

Hopefully my advice will help you...Please post back with your results....thanks


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Response Number 8
Name: mws254
Date: June 9, 2006 at 15:17:26 Pacific
Reply:

I now have an expired version of Norton System Works 2003 but it won't uninstall.
The AVG I had on there that I tried to uninstall also won't uninstall. I still have McAfee on there but it won't run. To be honest with you I have had these installed before and everything seemed to run fine. I think something has also come in an gotten to my browser. I try online scans and with IE they won't even start, but with Mozilla FireFox they try but many do not support this browser.

Any suggestions are appreciated...regards
mws254


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Response Number 9
Name: XpUser4Real
Date: June 9, 2006 at 15:28:51 Pacific
Reply:

I would say go to the Norton symantec site and find the uninstaller of your version. You will need that to get all the files removed. That is what is causing your problem. If not uninstalled properly not any other AV's will work properly.
Firefox won't work because it doesn't support active X.
have you tried a repair install of XP? My IE quit working recently and I did the repair, and touch wood, it works fine now.

http://www.michaelstevenstech.com/XPrepairinstall.htm

Hopefully my advice will help you...Please post back with your results....thanks


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Response Number 10
Name: mws254
Date: June 9, 2006 at 20:21:38 Pacific
Reply:

Had to manually uninstall Windows System Works. I followed the symantec instructions, I must have messed up something as I can't connect to the internet. Using machine b, see if I can get to the xp repair you mention.


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Response Number 11
Name: mws254
Date: June 10, 2006 at 06:08:54 Pacific
Reply:

Started to panic a little so I actually tried the restore. DAM IT I should have gone back further. I may have been able to go back before the problem. Now I go to the restore and all I get under the "System Restore" is a blank screen.

Any ideas????
Thanks a lot.....mws254


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Response Number 12
Name: mws254
Date: June 10, 2006 at 06:49:33 Pacific
Reply:

STRANGE thing is starting to happen within this damn possessed computer. I have noticed dates, as modified dates, dates in my Quicken program changing to the European style. Instead of 6/10/06 for June 6, 2006
now it is showing 10/06/06. At first I thought I did something to Quicken, but when I saw modify dates using Windows Explorer, I new something was weird. Anyone have any ideas about this one?

Thanks....mws254


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Response Number 13
Name: XpUser4Real
Date: June 10, 2006 at 13:32:03 Pacific
Reply:

Are you talking about the XP repair or system restore?
XP repair is what I suggested

Hopefully my advice will help you...Please post back with your results....thanks


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Response Number 14
Name: mws254
Date: June 11, 2006 at 20:36:11 Pacific
Reply:

thanks for everyone's assistance. Couldn't take it anymore, bought a new box. It's been a couple of weeks or more. Thought about calling Geeks on Call but too pricey.
Will save as much as I can from the old box and then try to reformat hard drive.

Thanks again....mws254


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Response Number 15
Name: XpUser4Real
Date: June 11, 2006 at 21:00:15 Pacific
Reply:

hmmmm....I would be interested in revamping that box, probably just a clean install would have cured your problem

Hopefully my advice will help you...Please post back with your results....thanks


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