Please download ATF-Cleaner to your desktop from this link
http://www.atribune.org/content/view/19/2/ We will need it later in safe mode
Download and install AVG Anti-Spyware We will need this later in safe mode
Be sure to update AVG Anti- Spyware
Download Killbox to your desktop from this link Killbox by Option^Explicit. If you already have "Killbox" update to this newer version. We will need it later in safe mode
Next, please reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
Run Hijack This from safe mode, close all windows except Hijack This, place a check to the left of the following items and press "fix checked":
O4 - HKLM\..\Run: [447FA6A2] C:\WINDOWS\system32\rsbmsc.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
O23 - Service: Print Spooler Service (au03oiuha649ie) - Unknown owner - C:\WINDOWS\system32\rsbmsc.exe
O23 - Service: Virtual Smart Card (VPNSVC) - Unknown owner - C:\WINDOWS\system32\vpnsvc.exe
Exit Hijack This but remain in safe mode.
From safe mode go to start> control panel> administrative tools> services. First scroll down to Print Spooler Service (au03oiuha649ie) - Unknown owner - C:\WINDOWS\system32\rsbmsc.exe
> double click it> click stop> click the drop down arrow on the far right of "startup type"> click disable> apply> ok. Then do the same for this Virtual Smart Card (VPNSVC) - Unknown owner - C:\WINDOWS\system32\vpnsvc.exe
Run Killbox from safe mode. Please double-click Killbox.exe to run it.
Select:
Delete on Reboot
then Click on the All Files button.
Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
C:\WINDOWS\system32\rsbmsc.exe
C:\WINDOWS\system32\vpnsvc.exe
C:\WINDOWS\system32\d3d9caps.dat
C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
Return to Killbox, go to the File menu, and choose Paste from Clipboard.
Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let us know if you receive this message!).
If your computer does not restart automatically, please restart it manually.
Navigate to and delete these folders if found:
C:\Program Files\PartyGaming\PartyPoker
C:\Program Files\PartyGaming
Run ATF-Cleaner from safe mode.Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
Empty the restore folder. Go to start>control panel>system>system restore tab>check the box beside "turn off system restore>apply (takes a minute)>ok. Go back and uncheck the box to turn system restore back on>apply>ok.
In Safe Mode, run AVG Anti-spyware and click on the Scanner tab at the top. Click the "Settings" tab and then change the recommended action to Quarantine and click Automatically generate report after every scan. Click back to the "Scan" tab and then click on Complete System Scan. This scan can take quite a while to run, so be prepared.
AVG Anti-Spyware will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVG Anti-Spyware will display "All actions have been applied" on the right hand side.
Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (like on the Desktop).
Post the AVG report and let us know how the computer/email is working please.
