Hello! I desperatey need some computer help as I'm a 3rd year university student and my laptop just recently suffered a heart attack. I was browsing some music websites, left to have a shower, came back, and this program called Rapid Antivirus had magically installed itself on my laptop. It kept flashing nasty popups and saying my computer was being attacked... I did a Spyware scan, and it turns out the Rapid Antivirus was a trojan virus and I had about 4 or 5 on there from this one program thingy. I deleted them all from my regedit, going by the files labelled as tainted from my AVG scanner, and then, as my AVG told me to do, I closed down explorer.exe in my task manager. Then... POOOOF... BOOM. I had to restart my laptop cause nothing was showing on my desktop. After restarting it, nothing... and I mean like nothing, worked. I could no longer access the internet, I can't do a system restore (each time it tells me to restart my computer because it cannot do it at this time) I cannot copy/paste or use the 'sent to' option, I can't open picture documents, change icons on my desktop, and a number of programs are unusable. In control panel, I can't change a number of things or access programs such as Help & Support or error scanners. I get errors with a number of things that I do. After a while, I get a message saying my computer has encountered a problem and needs to shutdown in 00:59 seconds. When it is shutting down, it says Explorer.exe is unresponsive and needs to quit. ?!?!?!?! Really, if this problem is totally unfixable, I would really just love to know how to be able to copy/paste and send-to again so that I can transfer my important documents to a mini disk and just use the default system restoration that deletes everything off my computer to return it to the manufacture condition. PLEASE HELP ME OH GOD. Thank you very much for ANY insights. I am currently on a computer at work, and reaaaally can't afford to buy a new laptop. (Also I'm pretty sure I don't have Windows XP to reinstall on my computer, but again, I have important files that I want to rescue from certain ruin!!!)

Try Safe Mode with Networking. Restart your computer After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually; Instead of Windows loading as normal, a menu with options should appear; Select Safe Mode with Networking, then press "Enter". Choose your usual account. If you can boot into safe mode but not get online from and unifected computer download malwarebytes to a cd or jump drive (preferably a cd as the jump may be infected quickly) then run it on the infected computer but download it as instructed below. Please download Malwarebytes' Anti-Malware from one of these sites: MalwareBytes1 MalwareBytes2 Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save. 1. Double Click tool.exe to install the application. 2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. 3. If an update is found, it will download and install the latest version. 4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient. 5. When the scan is complete, click OK, then Show Results to view the results. 6. Make sure that everything found is checked, and click Remove Selected. 7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately. 8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. 9. Copy&Paste the entire report in your next reply. Please download and install the latest version of HijackThis v2.0.2: Download the "HijackThis" Installer from this link: Hijack This Rename the setup file, HJTInstall.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename HJTInstall.exe to tools.exe> click save. 1. Save " tools.exe" to your desktop. 2. Double click on tools.exe to run the program. 3. By default it will install to C:\Program Files\Trend Micro\HijackThis. 4. Accept the license agreement by clicking the "I Accept" button. 5.Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log. 6. Click "Save log" to save the log file and then the log will open in Notepad. 7. Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log. 8. Paste the log in your next reply. 9. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required. If Malwarebytes installed but will not run navigate to this folder: C:\Programs Files\Malwarebytes' AntiMalware Rename all the .exe files in the MAlwarebytes' Anti-Malware folder and try to run it again. For Hijack This if it will not run rename the Hijack This.exe file to somethingelse.exe and try installing it again.