Adware/malware difficult to remove

July 4, 2010 at 14:45:15
Specs: Windows Vista

Hi, my PC was recently infected by a malware virus ('Antimalware Doctor'). I used rkill to 'kill it' and then Malware Bytes to get rid of it. MB said it detected a few problems but still the programme persisted after I'd rebooted from safe mode.

It did all the usual browser redirect stuff. etc.

Eventually I deleted the reg keys and the program stopped popping up. But it's still in my programme files and I can't delete it.

I'm still having troubles with my browsers (IE and Chrome). IE sometimes has its Google searches redirect to random ad sites and Chrome just doesn't work at all; it says the homepage is loading but it never finishes and just freezes.

I have run avast! and Ad-Aware and both of these programmes have apparently deleted viruses but to no avail.

What can I do?

Thanks very much in advance!


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#1
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#2
July 4, 2010 at 16:13:36

Thanks John!

I had to run Hitman a couple of times (and once in safe networking mode) and finally Chrome is working again. It removed a rootkit called RDPCDD.sys.

Still a couple of problems: avast! still cannot connect to its update servers (this problem only started when the adware installed itself). Spyware doctor also cannot connect to its update servers.

Hitman is picking up that IE is using a proxy server to connect to the Internet. Three times, using Hitman, this was changed but something is obviously changing it back to using a proxy.

Thanks very much in advance.


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#3
July 4, 2010 at 16:33:49

Insigniared, you now have to try everything mentioned in the links, even programs you have already tried, leave no stone unturned & google everything you don't understand, such as proxy.
If something won't install, it will be mentioned in the links.

Not sure if temps & system restore are mentioned, but they need to be dealt with as well.

ATF Cleaner
http://www.softpedia.com/get/Securi...
http://www.softpedia.com/progScreen...
http://www.atribune.org/
http://www.atribune.org/index.php?o...
Forum
http://www.atribune.org/forums/
Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browser
Click Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browser
Click Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.
This will remove all files from the items that are checked so if you have some cookies you'd like to save, please move them to a different directory first.

http://service1.symantec.com/SUPPOR...


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