Help please! I'm useless with computers and i think i downloaded a virus Firstly it was XP Antivirus 2008, i went online on a different computer and went through various different ways to get rid of it, i tried deleting what they had suggested and i couldn't find most of them (because i have no experience with the technical side of using a computer) I ended up restoring it to before i had downloaded and i thought it had gone, but the blue screen that came up (Warning: Spyware ... ok i cant remember what it said) but that background was still there. Then all of a sudden Advanced XP fixer popped up and started doing a scan, I closed it before it could complete it, i decided to uninstall it, which got rid of the little icon and i thought it had gone. But the blue warning screen is still there when i turn the PC on and there are two icons which have been there since the XP Antivirus had came up are still there too. I would have normally used my Norton Antivirus, but its subsription ran out and i don't want to risk updating it because i have to put my bank details in and i don't want them being stollen. What should I do and how do i know if it has been fixed. Please help i'm useless with computers, it would be much appreciated! P.S I didn't know what the Manufacturer/Model was, so i apologise!

Heya Jillie, If you already have Ccleaner or ATF Cleaner installed please run it then proceed from the SUPERAntispyware program. Download ATF Cleaner by Atribune to your desktop. Click here to to start ATF Cleaner download Double-click ATF-Cleaner.exe to run the program. Under Main "Select Files to Delete" choose: Select All. Click the Empty Selected button. If you use Firefox browser: Click Firefox at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. If you use Opera browser: Click Opera at the top and choose: Select All Click the Empty Selected button. NOTE: If you would like to keep your saved passwords, please click No at the prompt. Click Exit on the Main menu to close the program. Download SUPERAntispyware free edition to your desktop, install then update. Once the updates have finished click on the "Scan your computer button", ensure "perform complete scan" radio button is selected and click "next". Remove everything it finds. Click here to go to SUPERAntispyware download location Download Malware Bytes AntiMalware (MBAM) to your desktop. Click here to start MBAM download Once downloaded close all windows (including this one) and double click the file on your desktop Download_mbam-setup.exe During the installation leave the options to Launch and Update checked. When the installation has finished MBAM will open, perform the complete scan. Remove everything it finds. When the program has finished a notepad document will open, please copy / paste its contents in your next reply. Download HijackThis to your desktop Click here to download the HiJackthis installer 1. Save " HJTInstall.exe" to your desktop. 2. Double click on HJTInstall.exe to run the program. 3. By default it will install to C:\Program Files\Trend Micro\HijackThis. 4. Accept the license agreement by clicking the "I Accept" button. 5. Click on the "Do a system scan and save a log file" button. It will scan and then ask you to save the log. 6. Once the scan is complete a notepad document will appear on the desktop. 7. Copy and paste the contents of the entire Hijackthis Log log back here in your next reply. 8. Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required. Logs requested : MBAM, HJT Please check your task manager, regedit and the control panel for functionality. Can you let me know if you wish to remove Norton and replace with with a free alternative also.

oh My God this really works this was a life saver I spent 5 hours trying to do it manually and i just did it in 30 mins. i was infected with Antivirus xp 2008 and advanced xp fixer. Thanks a lot.. whoever you are Going to france

Heya kegan, To help prevent re-infection from your system restore follow the steps below: Reset and Re-enable your System Restore: (You will lose all previous restore points which are likely to be infected) 1. Turn off System Restore: On the Desktop, right-click My Computer. Click Properties. Click the System Restore tab. Check Turn off System Restore. Click Apply, and then click OK. 2. Restart your computer. 3. Turn ON System Restore: On the Desktop, right-click My Computer. Click Properties. Click the System Restore tab. UN-Check Turn off System Restore. Click Apply, and then click OK. System Restore will now be active again.