Solved acer aspire factory restore

October 10, 2014 at 18:53:38
Specs: Windows 7
My new ACER ASPIRE E 15 contracted a virus, this caused my computer to spew out hundreds of spam messages world wide. How do I reset my computer to FACTORY DEFAULTS?

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#1
October 11, 2014 at 10:55:38
✔ Best Answer
Turn off your laptop.
Make sure it's plugged in to mains supply via the adapter.
Turn it on and be ready to press these two keys together when Acer splash-screen appears: ALT & F10

message edited by phil22


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#2
October 11, 2014 at 18:26:05
HI ALL HELPERS,

THE TOP OF THE CLASS IS THE ALT+F10 WHICH WORKED RIGHT OFF THE CUFF. I WOULD ASK ONE MORE QUESTION WITH YOUR GRACE. IS IS COMMON FOR THE SYSTEM TO SIT "DEAD" WITH THE "POWER" (BLUE) & THE "DISK ACTIVITY" LIGHTS BOTH SHOWING BUT ABSOLUTELY NOTHING ELSE DURING THIS FACTORY RESTORE. IN PAST EXPERIENCE, YOU ARE A SPECTATOR TO THE RESTORE OPERATION AS IT PROCEEDS, I CAN SEE NOTHING. THANKS TO EVERYONE FOR YOUR POSITIVE HELP, WITH MY HISTORY WITH ACER, I AM AMAZED THAT I HAD NEVER EXPERIENCED THIS BEFORE. MOLLY.


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#3
October 12, 2014 at 19:12:52
Many thanks to all who tried to help me but unfortunately not one of the answers which were offered worked. I tried everything suggested and even tried to download the MANUAL but was unable to due to ADWARE BLOCKING ME.

However, I phoned the RETAILER (DICK SMITH STORES) from where I had purchased the LAP TOP. He said to BOOT> F12 repeatedly and RESTORE WOULD BE AUTOMATIC. He was exactly correct and my computer has been restored to FACTORY DEFAULT. Again my best wishes to all whom assisted Molly,


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