A malwware disabled my programs from running

May 3, 2011 at 14:45:57
Specs: Windows Vista
I tried to remove a malware on my Acer with Windows Vista. I only made it worse. Now when I try to open any program it cant find it and wants me to pick a location for it. I try and it just repeats it self. Internet Explorer and Mozilla wont load up to get on line so I can run an omline scanner. The USB port is blocked as well. I tried to upload a file to scan with my jump drive but it is not seen by the search fearture. The device manager sees it but you cant see it any where else. Is it a lost cause or does any one have an idea.

See More: A malwware disabled my programs from running

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May 6, 2011 at 10:30:11
which malware and what did you use to remove it?

Some HELP in posting on Computing.net plus free progs and instructions Cheers

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May 6, 2011 at 15:17:06

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May 6, 2011 at 18:12:43
It would be helpful to know what sort of malware you were dealing with, as requested by XPUser4Real.

Let’s see if we can find out what is going on with the USB port. If we can get it going, maybe you can run something from it.

Please do the following:

Go to the search box right above the Start button, and type: cmd

Now, do not use the Enter key, use: Ctrl Shift Enter (simultaneously).
You are prompted with the User Account Control dialog…allow
It will then open up a command prompt in Administrator mode

At the blinking cursor of the command prompt, copy paste the following:


Press: Enter

When the info shows, click the top bar of the command prompt
Select: Edit > Select all

After the info is highlighted, go back to the top bar and select > Edit > Copy

Type Exit to go out of the command prompt

Please paste the results of the reg query in your reply.

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May 6, 2011 at 20:36:23

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May 8, 2011 at 20:45:40
I'm sorry but until now have not had the time to respond. I was able to get rid of the malware and start the programs. It turns out that if you right click on the program in Vista that you can force a START. By doing this I was able to start the programs already installed to combat malware. Malwarebytes, Super anti-spyware, CCleaner and Glary Utilites were what I had to use numerous times. After interrogating my 17year old I found out that a video was downloaded. Using my friends computer I found that the Forums from Computing.com were very helpful. Thanks again!

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May 8, 2011 at 21:03:47
Thank you for the update.

Have a great week!!

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