2 antiviruses battling on my computer

Hewlitt packard compaq Nx 7300
September 29, 2010 at 11:35:51
Specs: Windows XP
I inherited a laptop that ran great, but had symatec antivirus. Yesterday, while going through my emails a screen popped up that notified me that my anti virus had detected something and did I want to use it to get rid of the problem. So, of course I chose yes. It started to install a antivirus software immediately. I then recognized that this was not a part of the antivirus installed on the laptop and cancelled the process. I then went to the control panel and uninstalled the software from add/remove programs. I was able to use the laptop, with no problems for the rest of my session. Since then, after turning the laptop off and back on again, it just keeps rebooting it self, over and over again. I tried restarting in the "last know configuration that worked" mode, "safe mode", & "safe mode while networking" mode. None have which done anything. My laptop keeps restarting over, and over, and over, etc.

Any idea what to do next?

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September 30, 2010 at 23:51:52
well the first thing is when u think u closed the "other"antiviruse u just let malware on to your computer by closing on the red close button.second just cause u uninstalled the program from add/remove program does not mean its not there u just cant see it, what i think u did is closed that pop up which infected your computer, removing the program wont get rid of the virus. and it sounds like you labtop has crashed hard,when u turn it on how far can u get before it restarts itself? what was the program that you removed from add/remove programs? keep me posted

I am here for help or to help

"Please post if reply was helpful"

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October 9, 2010 at 07:54:14
I get to the windows logo start up screen and then it reboots. I removed the exact same symbol that popped up when I accepted it. It looked like a windows shield (the little logo shield). I'm screwed aren't I?

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October 9, 2010 at 08:16:41
You're not screwed...Tap f8 on startup and then choose safe mode with networking.
If you can get in to safe mode, click start/run and type in msconfig. Once in there, turn off ALL of the start up items, don't reboot yet.,
Google for the following
Download these other free progs:
1- rkill.exe
2- tdss killer
3- Malwarebytes
4- Trojan Remover
5- Hitman Pro.

Once they are downloaded install malwarebytes and do a quick scan and remove all it finds. Then reboot
Once you reboot to the normal scree,. run rkill.exe to shut down the process
Then run tdss killer
Now run Malwarebyes again, only this time do a full scan and remove all it finds.
Then run the last two on the list untill they are clean.

If by chance safe mode with networking does not work, use a different PC and put those utilities on a thumb drive and then install them on your laptop.

The best advice when you run in to a problem like you have...be sure NOT to click on anything on the desktop as it will get embedded in your registry.
Just shut down your PC and reboot and it will be gone.

Some HELP in posting on Computing.net plus free progs and instructions Cheers

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October 10, 2010 at 22:21:37
Using two antivirus software at same it is not advisable because they may treat each other as potential threats. Using one antivirus at a time is good and effective but we should continuously upgrade it and it should be latest version.

Kristain Hayes

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October 11, 2010 at 09:28:06
It isn't two anti virus programs, one of them is likely a fake. Need to find out which one and then it should be possible to remove. Look for a name somewhere on the desktop or by hovering your mouse over the "shield".

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