|with that web interface our current payroll operator had refused as he is not comfortable with the new system.|
Perhaps bringing in a new employee that is comfortable with the new system will give the current payroll operator an incentive to learn the new system. There was an old adage that was embraced where I used to work: "Don't fix what isn't broken". I amended: "is a good way to get left behind..."
When your only tool is a hammer, every problem looks like a nail.