Having a Panasonic telephone system (KXTDA 30)with Charmed (CTI) software, which generates a string each time a tell call is completed. Included in the string is data from which pc (user) and how long the call took. I'm looking for something that logs the generated string to a file, which will generate an action within my access database: a popup screen. Anyone with a good idea? Thanks a lot!

wow. that's exactly one of the projects I am in charge of. It is called MIS (Management Information Systems). Check it out: http://www.interact911.com Chi They mostly come at night...mostly.

Well I just went to the interact911 site and MIS must not be up yet. But I can give you some information: We currently process Zetron and Plant CTI information. We have designed and developed a multi-tier system in C# that gets the CTI data and places it into a database table and then parses it. Our sysetm is made up of a few parts: 1) Ingester - This is the windows service that receives the CTI information and places it into the database to be processed. 2) Parser - This is the windows service that reads the raw data from the database and parses it based on the controller type (Plant or Zetron) and then places it into a queue for furthur processing. 3) SQL Stored Proc that fires off every minute to read the queue and generate statistics based on the data. These statistics are then available to the end user via the Client interface which allows the user to run many different (as well as custom) statistical analysis against the data. We sell an Enterprise and SinglePSAP edition. You could contact InterAct Public Safety Systems, INC. 1-800-768-3911 for pricing/more information. Hope this helps some, Chi They mostly come at night...mostly.