I am having problems getting our comapny Palm Vx to hotsync in Windows 2000 and Palm Technical Support has been a joke. Here's the problem: When the com ports are turned off in the BIOS so that there are no com ports what so ever on the machine I can start up any of our five different computers install the desktop software, put the USB Kit CD in the computer, plug in the USB cable designed for the palm and the operating system will detect it no problem. I select Loal Setup from the right-click menu options in hotsync and then select the port number associated with the USB port that the operating system installed earlier. I then press the hotsync button on the cradle and get nothing. I then go back and put a check mark in fron of the Local USB selection and try again, again I get nothing. I then go back and deselect the Local USB and select Local Serial at which time I press the hotsync button on the cradle and this time I get the hotsync dialog box on my desktop which times out after several seconds. The com ports have been tested and work just fine with handspring. Not to mention that occassionaly when we reinstall the OS we get the Palms to hotsync but then after a couple months they mysteriously stop working when no changes have been made to the machines at all. Also if I turn the com ports back on and assign them their com port address and IRQ it doesn't matter. If I then take the Palm USB Kit off and run it strictly through the serial port 1 or 2 I still get no reply. I have the latest downloads of the software and hotsynce but I can't get it to work. Has anyone got a clue?

You may want to check your permissions under 'Users and Passwords' (start\settings\control panel) and make sure that you have either Administrator or Power User permissions. I have setup several Handspring PDA's and found that the hotsych feature is very picky about the user permission settings

Try taking your speed all the way down to 9600. This worked for me.

I just wiped my machine, and installed XP pro. I have latest version of Palm Desktop (4.o something) and I had a big time com port problem. My machine also is connected to a home network via an 10 mbps ether card and has an old isa slot second parallel port card. My mouse is on my usb, keyboard still on the old plug... I had an old modem, that worked very well (always, almost always, connects at 115000 kbps, and with all my efforts (all day!), every combination of com ports (manual config on the modem card, and windows fiddling in windows system manager, I couldn't get it to wrok I installed a Win modem, us robotics and everything is working now. I can browse the home network and use my modem and Palm hotsynch. I want to double modems soon, so i guess i need another winmodem. Wierd thing: my modem is on com 4 but system doesn't show a com 4 port installed! explain this to me! next is to install my scanner, hope it won't conflict with my agfa cam! L

I am having exactly the same problem as Will. The Palm Vx will not sync with Windows 2000 no matter what I try. It works perfectly on Windows 98 (Home PC) and another PC in my company with Win98. Palm technical support has been as will put it a joke. Has anyone got a solution that doesn't involve reinstalling Windows 2000 (Palm's best solution!)?

I have haws success with Win 2000 Advanced Server and my Palm VX using the serial port. The computer is on a home network and all my PCI slots are filled as well as both the USB slots Good luck.

Hi I have a problem. I am not able to do Hot SYnc and i have COM1 port problems. Whem my net work enginer checked the root hub also, device works fine. I called handspring support and their demand a service fee (looks like gre8 customer care) Can any one suggest a solution.