I to am having Win XP /hotsync usb kit failure. Here is what Palm pilot told me to do. I don't think they know what the problem is. I ended up connecting to my serial port to hot sync. Though the hotsync now takes an hour. In order to HotSync® USB on a computer you must set the HotSync Manager to same com port as the USB kit is installed to. Once the USB drivers are installed to find out what com port it is on please do the following. 1. Open Control Panel. 2. Click System. 3. Click Hardware Tab. 4. Click Device Manager. 5. Click on the "+" sign next to ports Com and LPT. 6. You will see PalmConnect or something similar and the com port it is assigned to. (ie. Com 5) 7. Set HotSync Manager to the same com port. 8. HotSync. NOTE: USB support is not available for Microsoft® Windows® 95 and Windows NT®. This includes the PalmConnect® USB kit and the Palm m500(TM) series handhelds. The following information will help you in resolving issues when installing and/or trying to connect your Palm handheld computer using the PalmConnect USB kit. I suggest you follow the steps below: NOTE: You may wish to verify the version of Palm Desktop software you are using. If you have the new Palm Desktop 4.0.1, you will need to place a checkmark next to Local Serial in the HotSync® Manager. If you are experiencing connection issues, please place a checkmark next to Local USB as well. With both Local USB and Local Serial checkmarked, please perform another HotSync operation. > If you are using Windows 98, the USB drivers can be found on the disk that comes with the PalmConnect USB kit. For Windows Millennium (Windows ME) and Windows 2000, it is best to download the USB drivers from our Web site at the following URL: http://www.palm.com/support/accessories/usb/palmusb.html The USB driver downloads, installation, and uninstallation information is available at this URL as well. We suggest you print the instructions, and follow them exactly when downloading and installing USB drivers from our Web site. > If you already attempted to install the PalmConnect USB Kit drivers, and the 'Add new hardware' window does not appear, we suggest you verify with your computer manufacturer that the USB ports are fully enabled on your computer. If the 'Add new hardware' window does appear, but you still do not have a HotSync® connection, then the HotSync Manager Setup should be checked. Please follow these steps below to verify settings: 1. Click the HotSync Manager icon in the lower-right corner of your computer screen. 2. Choose Setup, and select the Local tab. 3. Click the drop-down arrow next to Serial port, and select a different COM number. 4. Click the drop-down arrow next to Speed, and choose 9600. NOTE: If you do not have any COM numbers to choose from, we suggest you contact your computer manufacturer to assist you with enabling more comports on the computer. 5. When the COM number has been modified, and the speed has been lowered, click OK and synchronize again. If you have a HotSync connection, you can raise the connection speed by going into the HotSync Manager Setup, and choosing the Local tab again. > If you do not have a connection, it may be due to a COM and/or IRQ conflict. This might be due to the fact that your modem is using the same COM number that is selected in the HotSync Manager for the Local setup. *Verifying the COM port the modem is using* Please follow the steps below to verify which COM port the modem is using: 1. Click Start, choose Settings, and open the Control Panel. 2. Double-click the Modems icon, and choose Properties. Take note of which COM number you see. This is the comport the modem is using on your computer. Without making any changes, click Cancel to close the modem properties, and close all windows. *HotSync Manager Setup* 1. Click the HotSync Manager icon, choose Setup, and click the Modem tab. 2. For Serial port, choose the COM number the modem is using, which you verified in the Control Panel. This number should be different than the COM number under the Local tab. NOTE: If you do not see other COM numbers available for selection in the HotSync Manager setup, resulting in the Local and Modem setup using the same COM number, you will experience IRQ conflicts. It is still possible to perform a HotSync operation, provided you are not using the Modem at the same time. To avoid IRQ conflicts, ensure you are not connected to the Internet while performing a HotSync operation. In return, to use your Modem, click the HotSync manager and choose Exit. With the HotSync Manager disabled, you will be able to use your Modem to dial out. You can restart the HotSync Manager by following the steps below: *Launch HotSync Manager* 1. Click Start, select Programs, and choose Palm Desktop. 2. Select the HotSync Manager option. This will restart the HotSync Manager. To avoid issues, we suggest contacting your computer manufacturer, and asking them to enable more COM ports on your computer to avoid IRQ conflicts. Included below are instructions on how to uninstall and reinstall the PalmConnect® USB kit. There are two sets of directions below, please choose the appropriate instructions, depending on whether you have the PalmConnect USB Kit CD, or if you downloaded the USB drivers from the Palm(TM) Inc. Web site. > First, you need to unplug the PalmConnect USB adapter from your computer. *Uninstalling the PalmConnect USB kit using the CD* 1. Insert the PalmConnect USB CD into the CD-ROM Drive. 2. Click Start; choose Run. 3. Type the letter representing the CD-ROM Drive, followed by 'remove.exe'. For example, if your CD-ROM is the D:\Drive, you would type the following at the Run command: D:\REMOVE.exe Once you have typed this command and clicked OK, the PalmConnect USB Kit drivers have been removed from your computer. If you downloaded the USB drivers from the Palm Inc. Web site, or depending on when you purchased the PalmConnect USB kit, there may be an uninstall feature for the USB drivers in a folder on the CD. *Uninstalling PalmConnect USB kit using the 'palm-usbscrub' utility* 1. Double-click 'My Computer', and select the CD-ROM Drive. 2. Right-click the CD-ROM Drive, choose Explore, and locate the folder that represents the Operating System (OS) you are using on your computer (i.e. Microsoft® Windows® 2000). 3. Double-click the folder, then double-click the 'palm-usbscrub.exe'. This will uninstall the PalmConnect USB kit drivers from your computer. > Before reinstalling the PalmConnect USB kit, we suggest you restart the computer. To reinstall the PalmConnect USB kit, please visit the following URL: http://www.palm.com/support/accessories/usb/palmusb.html We suggest you print the directions, and follow them exactly to reinstall the PalmConnect USB kit on your computer. If, after following all of the above steps, you are still having connection issues, please use the PalmConnect USB kit on a different computer. This will help to determine if it is an issue with the USB port on the computer, or if it is in fact an issue with the PalmConnect USB kit. For further questions you may send another E-mail message or use our telephone support. To telephone Palm U.S. Technical Support, please dial: (847) 262-7256 NOTE: All Palm handhelds have a 90-day technical support warranty that is effective from the original date of purchase. Upon expiry, all telephone queries requesting additional technical support will be subject to a $25 fee. US Customers can purchase the Palm Toll Free Plan to get a full year of telephone technical support. Visit this Web site for details : http://store.palm.com/poc To learn more about Palm handhelds, please visit the Palm Knowledge Finder on the Palm Web site at: http://kb.palm.com/ Please take some time to fill in the responses on the Customer Satisfaction Survey form that was mailed to you for this case. It will help us improve our responses and resolve your issues in a more timely and efficient manner. Best regards, Christopher F Palm Technical Support North America

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None of these fixes work i have tried all of them on two machines and they do not work at all the palm software is terrible and I recommend that nobody wastes their money on the usb to serial connector.

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Hi, i have got a IBM wordpad C3, got a PC with Win ME. due to that i had purchased this from internet second hand, i does not know how to Hotsync games into this C3. can anyone advise wat must i do (1) where to install a software or driver for me to Hotsync games to my C3, i had downloaded a program but doesn't seems to link them together. can anyone gv me a website to download what is required???? i got no installer disks or anything, how to get started?? PLs help n advise. Thanks.

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