hi! i have win98. i usu my palmvx at the office and sync it from time to time ( i have win-network at the office). i tried to backup the address book at home but it failed , thow the connection was made ok this is the message i recieved: HotSync operation started 11/09/02 11:00:23 Mail - sync configured to Do Nothing Expense - sync configured to Do Nothing OpenMsgStore: An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. (8004010f) -- Outlook Calendar OpenMsgStore: An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. (8004010f) Error connecting to Outlook. Error Code = 101d Outlook Calendar synchronization failed OpenMsgStore: An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. (8004010f) -- Outlook Contacts OpenMsgStore: An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. (8004010f) Error connecting to Outlook. Error Code = 101d Outlook Contacts synchronization failed OpenMsgStore: An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. (8004010f) -- Outlook Tasks OpenMsgStore: An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. (8004010f) Error connecting to Outlook. Error Code = 101d Outlook Tasks synchronization failed OpenMsgStore: An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. (8004010f) -- Outlook Notes OpenMsgStore: An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. (8004010f) Error connecting to Outlook. Error Code = 101d Outlook Notes synchronization failed Conduit Error: Unknown error. (101D) -- Backing up db Saved Preferences to file C:\Palm\brinm\Backup\Saved_Preferences.PRC OK System

I did this for my ipaq and it fixed it. I did the manual fix go to this site http://support.microsoft.com/default.aspx?scid=KB;en-us;q293058