Palm desktop syn problem

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Palm desktop syn problem

Original Message

Name: adamsab
Date: July 12, 2007 at 07:27:17 Pacific
Subject: Palm desktop syn problem
OS: windows XP pro
CPU/Ram: Centrino-XP-2.0 / 1Gb RAM
Model/Manufacturer: LG

Comment:

Hi,
I have bought a new Palm TX. I have installed the Palm desktop 4.2 software. When I try to synchronize it with my PC's, it does not synchronize the outlook data on both ways.
I have 2 PC's: on the first one I have Outlook 2003, and on the second one I have Outlook 2007.
On the first one, there is a windows installer windows which sais it will install a componenet of office 2003 and it takes a few minutes.
this is the log I receive:

----------------------
HotSync operation started for davids on 07/12/07 16:52:13
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Notes synchronization failed
OLERR:15-0002
OLERR:08-0001
OK Media
Documents To Go Message(s)
Error accessing Documents To Go user information.
You must first open the Documents To Go desktop application, select the appropriate handheld user, and synchronize again.
Error accessing Documents To Go database
Outlook Calendar
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Calendar synchronization failed
OLERR:15-0002
OLERR:06-0001
Outlook Contacts
- Do Nothing
OK Outlook Contacts
Outlook Tasks
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Tasks synchronization failed
OLERR:15-0002
OLERR:0F-0001
-- Backing up PmTraceDatabase to C:\Program Files\Palm\davids\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\davids\Backup\Saved_Preferences.PRC
OK Backup
HotSync operation completed on 07/12/07 16:52:22
----------------------

----------------------
HotSync operation started for davids on 07/12/07 16:33:26
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Notes synchronization failed
OLERR:15-0002
OLERR:08-0001
OK Media
Documents To Go Message(s)
Error accessing Documents To Go user information.
You must first open the Documents To Go desktop application, select the appropriate handheld user, and synchronize again.
Error accessing Documents To Go database
Outlook Calendar
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Calendar synchronization failed
OLERR:15-0002
OLERR:06-0001
Outlook Contacts
- Do Nothing
OK Outlook Contacts
Outlook Tasks
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Tasks synchronization failed
OLERR:15-0002
OLERR:0F-0001
-- Backing up PmTraceDatabase to C:\Program Files\Palm\davids\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\davids\Backup\Saved_Preferences.PRC
OK Backup
HotSync operation completed on 07/12/07 16:34:29
----------------------

----------------------
HotSync operation started for davids on 07/12/07 15:48:52
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Notes synchronization failed
OLERR:15-0002
OLERR:08-0001
OK Media
Documents To Go Message(s)
Error accessing Documents To Go user information.
You must first open the Documents To Go desktop application, select the appropriate handheld user, and synchronize again.
Error accessing Documents To Go database
Outlook Calendar
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Calendar synchronization failed
OLERR:15-0002
OLERR:06-0001
Outlook Contacts
- Do Nothing
OK Outlook Contacts
Outlook Tasks
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Tasks synchronization failed
OLERR:15-0002
OLERR:0F-0001
-- Backing up PmTraceDatabase to C:\Program Files\Palm\davids\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\davids\Backup\Saved_Preferences.PRC
OK Backup
HotSync operation completed on 07/12/07 15:49:33
----------------------

----------------------
HotSync operation started for davids on 07/12/07 15:47:14
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Notes synchronization failed
OLERR:15-0002
OLERR:08-0001
OK Media
Documents To Go Message(s)
Error accessing Documents To Go user information.
You must first open the Documents To Go desktop application, select the appropriate handheld user, and synchronize again.
Error accessing Documents To Go database
Outlook Calendar
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Calendar synchronization failed
OLERR:15-0002
OLERR:06-0001
Outlook Contacts
- Do Nothing
OK Outlook Contacts
Outlook Tasks
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Tasks synchronization failed
OLERR:15-0002
OLERR:0F-0001
-- Backing up PmTraceDatabase to C:\Program Files\Palm\davids\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\davids\Backup\Saved_Preferences.PRC
OK Backup
HotSync operation completed on 07/12/07 15:47:39
----------------------

----------------------
HotSync operation started for davids on 07/12/07 15:44:29
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Notes synchronization failed
OLERR:15-0002
OLERR:08-0001
OK Media
Documents To Go Message(s)
Error accessing Documents To Go user information.
You must first open the Documents To Go desktop application, select the appropriate handheld user, and synchronize again.
Error accessing Documents To Go database
Outlook Calendar
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Calendar synchronization failed
OLERR:15-0002
OLERR:06-0001
Outlook Contacts
- Do Nothing
OK Outlook Contacts
Outlook Tasks
OLERR:0D-000E
OLERR:0D-0004
OLERR:0D-0001
- Recovery Sync
Outlook Tasks synchronization failed
OLERR:15-0002
OLERR:0F-0001
-- Backing up CarrierProfiles2 to C:\Program Files\Palm\davids\Backup\CarrierProfiles2.PDB
-- Backing up ML Links to C:\Program Files\Palm\davids\Backup\ML_Links.PDB
-- Backing up NetworkProfiles2 to C:\Program Files\Palm\davids\Backup\NetworkProfiles2.PDB
-- Backing up MMUpgrade to C:\Program Files\Palm\davids\Backup\MMUpgrade.PRC
-- Backing up psysLaunchDB to C:\Program Files\Palm\davids\Backup\psysLaunchDB.PDB
-- Backing up PmTraceDatabase to C:\Program Files\Palm\davids\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\davids\Backup\Saved_Preferences.PRC
-- Backing up Queries to C:\Program Files\Palm\davids\Backup\Queries.PDB
OK Backup
HotSync operation completed on 07/12/07 15:46:06
----------------------

----------------------
HotSync operation started for davids on 07/12/07 15:27:21
- Installed file: C:\Program Files\Palm\davids\Install\CarrierProfiles.pdb
- Installed file: C:\Program Files\Palm\davids\Install\MMUpgrade.prc
- Installed file: C:\Program Files\Palm\davids\Install\NetworkProfiles.pdb
OK Install
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
Outlook Notes
The user canceled the Outlook logon. Synchronization failed.
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
OK Outlook Notes with 1 message(s)
OK Media
Documents To Go Message(s)
Error accessing Documents To Go user information.
You must first open the Documents To Go desktop application, select the appropriate handheld user, and synchronize again.
Error accessing Documents To Go database
Outlook Calendar
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
OK Outlook Calendar
Outlook Contacts
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
OK Outlook Contacts
Outlook Tasks
OLERR:0C-000F (0x0)
OLERR:0D-0003
OLERR:0D-0001
- Not Synchronized
OK Outlook Tasks
-- Backing up PmTraceDatabase to C:\Program Files\Palm\davids\Backup\PmTraceDatabase.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\davids\Backup\Saved_Preferences.PRC
OK Backup
HotSync operation completed on 07/12/07 15:28:59
----------------------

----------------------
HotSync operation started for davids on 07/12/07 15:23:51
OK Expense
OK Quick Install
OK VersaMail
AddIt Manager Conduit processing transactions
OK Note Pad
OK Memos
OK Media
OK Documents To Go
OK Calendar
OK Contacts
OK Tasks
-- Backing up ADD050SData to C:\Program Files\Palm\davids\Backup\ADD050SData.PDB
-- Backing up ADD050VData to C:\Program Files\Palm\davids\Backup\ADD050VData.PDB
-- Backing up Blazer Bookmarks to C:\Program Files\Palm\davids\Backup\Blazer_Bookmarks.PDB
-- Backing up locLDefLocationDB to C:\Program Files\Palm\davids\Backup\locLDefLocationDB.PDB
-- Backing up ConnectionMgr50DB to C:\Program Files\Palm\davids\Backup\ConnectionMgr50DB.PDB
-- Backing up NetworkDB to C:\Program Files\Palm\davids\Backup\NetworkDB.PDB
-- Backing up PhoneRegistryDB to C:\Program Files\Palm\davids\Backup\PhoneRegistryDB.PDB
-- Backing up locLCusLocationDB to C:\Program Files\Palm\davids\Backup\locLCusLocationDB.PDB
-- Backing up MMIDCache0 to C:\Program Files\Palm\davids\Backup\MMIDCache0.PDB
-- Backing up MMIDCache1 to C:\Program Files\Palm\davids\Backup\MMIDCache1.PDB
-- Backing up MMIDCache2 to C:\Program Files\Palm\davids\Backup\MMIDCache2.PDB
-- Backing up MMIDCache3 to C:\Program Files\Palm\davids\Backup\MMIDCache3.PDB
-- Backing up MMIDCache4 to C:\Program Files\Palm\davids\Backup\MMIDCache4.PDB
-- Backing up MMIDCache5 to C:\Program Files\Palm\davids\Backup\MMIDCache5.PDB
-- Backing up MMIDCache6 to C:\Program Files\Palm\davids\Backup\MMIDCache6.PDB
-- Backing up MMIDCache7 to C:\Program Files\Palm\davids\Backup\MMIDCache7.PDB
-- Backing up FavoritesDB-Fave to C:\Program Files\Palm\davids\Backup\FavoritesDB-Fave.PDB
-- Backing up ML Links to C:\Program Files\Palm\davids\Backup\ML_Links.PDB
-- Backing up midataidcache to C:\Program Files\Palm\davids\Backup\midataidcache.PDB
-- Backing up _iSiloDocSettingsDB_ to C:\Program Files\Palm\davids\Backup\_iSiloDocSettingsDB_.PDB
-- Backing up Blazer URL Autofill to C:\Program Files\Palm\davids\Backup\Blazer_URL_Autofill.PDB
-- Backing up Blazer Field Autofill to C:\Program Files\Palm\davids\Backup\Blazer_Field_Autofill.PDB
-- Backing up Adobe Reader to C:\Program Files\Palm\davids\Backup\Adobe_Reader.PRC
-- Backing up Filez to C:\Program Files\Palm\davids\Backup\Filez.PRC
-- Backing up SDictionary to C:\Program Files\Palm\davids\Backup\SDictionary.PRC
-- Backing up STAT Cholesterol ePox to C:\Program Files\Palm\davids\Backup\STAT_Cholesterol_ePox.PRC
-- Backing up iSilo to C:\Program Files\Palm\davids\Backup\iSilo.PRC
-- Backing up Unit Converter Pro to C:\Program Files\Palm\davids\Backup\Unit_Converter_Pro.PRC
-- Backing up TopCal to C:\Program Files\Palm\davids\Backup\TopCal.PRC
-- Backing up MegaLauncher to C:\Program Files\Palm\davids\Backup\MegaLauncher.PRC
-- Backing up ML common apps to C:\Program Files\Palm\davids\Backup\ML_common_apps.PDB
-- Backing up AddressCitiesDB to C:\Program Files\Palm\davids\Backup\AddressCitiesDB.PDB
-- Backing up AddressCompaniesDB to C:\Program Files\Palm\davids\Backup\AddressCompaniesDB.PDB
-- Backing up AddressCountriesDB to C:\Program Files\Palm\davids\Backup\AddressCountriesDB.PDB
-- Backing up Blazer Cookies to C:\Program Files\Palm\davids\Backup\Blazer_Cookies.PDB
-- Backing up Dict Prefs to C:\Program Files\Palm\davids\Backup\Dict_Prefs.PDB
-- Backing up Blazer Find Autofill to C:\Program Files\Palm\davids\Backup\Blazer_Find_Autofill.PDB
-- Backing up CalendarLocationsDB-PDat to C:\Program Files\Palm\davids\Backup\CalendarLocationsDB-PDat.PDB
-- Backing up psysLaunchDB to C:\Program Files\Palm\davids\Backup\psysLaunchDB.PDB
-- Backing up Graffiti ShortCuts to C:\Program Files\Palm\davids\Backup\Graffiti_ShortCuts.PRC
-- Backing up ML app Categories to C:\Program Files\Palm\davids\Backup\ML_app_Categories.PDB
-- Backing up PmTraceDatabase to C:\Program Files\Palm\davids\Backup\PmTraceDatabase.PDB
-- Backing up Original HR to C:\Program Files\Palm\davids\Backup\Original_HR.PRC
-- Backing up System MIDI Sounds to C:\Program Files\Palm\davids\Backup\System_MIDI_Sounds.PDB
-- Backing up ML sound theme to C:\Program Files\Palm\davids\Backup\ML_sound_theme.PDB
-- Backing up Saved Preferences to C:\Program Files\Palm\davids\Backup\Saved_Preferences.PRC
-- Backing up AddressStatesDB to C:\Program Files\Palm\davids\Backup\AddressStatesDB.PDB
-- Backing up AddressTitlesDB to C:\Program Files\Palm\davids\Backup\AddressTitlesDB.PDB
-- Backing up version-STCe to C:\Program Files\Palm\davids\Backup\version-STCe.PDB
-- Backing up Queries to C:\Program Files\Palm\davids\Backup\Queries.PDB
OK Backup
HotSync operation completed on 07/12/07 15:24:35
----------------------
I called the technical support and they are trying to help me with no success for the moment.

Could you please help me??
Thanks you for your help.
David

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