HotSync operation started 05/30/02 09:04:24 PM OK Note Pad -- Outlook Calendar User: xxxxx Version: 3.1.1 Pro ERROR: 8004010F Communication Failure (4011,8004010f): An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. 395: BaseConduitLog 16474: BaseConduit 5916: BaseConduit 925: BaseConduit Outlook Calendar synchronization failed Conduit 'Outlook Calendar' Error: Unknown error. (FFFF) -- Outlook Contacts User: xxxxx Version: 3.1.1 Pro ERROR: 8004010F Communication Failure (4011,8004010f): An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. 395: BaseConduitLog 16474: BaseConduit 13413: BaseConduit 13239: BaseConduit 905: BaseConduit Outlook Contacts synchronization failed Conduit 'Outlook Contacts' Error: Unknown error. (FFFF) -- Outlook Tasks User: xxxxx Version: 3.1.1 Pro ERROR: 8004010F Communication Failure (4011,8004010f): An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. 395: BaseConduitLog 16474: BaseConduit 13413: BaseConduit 13239: BaseConduit 905: BaseConduit Outlook Tasks synchronization failed Conduit 'Outlook Tasks' Error: Unknown error. (FFFF) -- Outlook Notes User: xxxxx Version: 3.1.1 Pro ERROR: 8004010F Communication Failure (4011,8004010f): An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. 395: BaseConduitLog 16474: BaseConduit 13413: BaseConduit 13239: BaseConduit 905: BaseConduit Outlook Notes synchronization failed Conduit 'Outlook Notes' Error: Unknown error. (FFFF) -- Backing up db Saved Preferences to file C:\Palm\PalmB\Backup\Saved_Preferences.PRC OK System HotSync operation complete 05/30/02 09:04:55 PM HotSync operation started 05/30/02 20:47:28 OK Note Pad -- Outlook Calendar User: xxxxx Version: 3.1.1 Pro ERROR: 8004010F Communication Failure (4011,8004010f): An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. 395: BaseConduitLog 16474: BaseConduit 5916: BaseConduit 925: BaseConduit Outlook Calendar synchronization failed Conduit 'Outlook Calendar' Error: Unknown error. (FFFF) -- Outlook Contacts User: xxxxx Version: 3.1.1 Pro ERROR: 8004010F Communication Failure (4011,8004010f): An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. 395: BaseConduitLog 16474: BaseConduit 13413: BaseConduit 13239: BaseConduit 905: BaseConduit Outlook Contacts synchronization failed Conduit 'Outlook Contacts' Error: Unknown error. (FFFF) -- Outlook Tasks User: xxxxx Version: 3.1.1 Pro ERROR: 8004010F Communication Failure (4011,8004010f): An unexpected error has occurred. MAPI was unable to load the information service PSTPRX.DLL. Be sure the service is correctly installed and configured. 395: BaseConduitLog 16474: BaseConduit 13413: BaseConduit 13239: BaseConduit 905: BaseConduit

For Handspring but maybe other users: I am sorry to hear about your hotsync problem Outlook 2000 introduces an ambiguity into MAPI settings. Palm Desktop and PocketMirror can be confused by this and present the error listed above. There is a Microsoft utility that is installed with MS Outlook 2000 and MS Internet Explorer 5 called Fix MAPI.exe that may resolve this error. To run this utility : 1. Close Outlook. 2. Click HotSync Manager icon | Exit. 3. Select Start | Run... and enter: fixmapi.exe 4. Restart the desktop computer. 5. Attempt a HotSync operation. If these things do not resolve your issue please do the following: 6. Click on Start | Settings | Control Panel | Internet or Internet Options 7. Click on the Programs tab. 8. Set MS Outlook as your e-mail client. 9. Attempt a HotSync operation. If these things do not resolve your issue, please do a search for MAPI32.DLL. Rename each occurrence of MAPI32.DLL to MAPI32.OLD. Then you need to reinstall MS Outlook using the Repair and Replace missing or corrupt files option (in Outlook's Help menu) and this will install the correct MAPI32.dll file. Chapura, the makers of PocketMirror, provide excellent information on this topic in their support knowledgebase. www.chapura.com. Select support and search for MAPI32.dll. If the above suggestions could not resolve the issue please call the Handspring Technical Support line, quoting the case number listed in the subject line of this email. This will assist us in tracking your case for further trouble shooting. 1-716-871-6448 if the unit is still within 90 days of purchase. OR 1-888-345-5150 if it is more than 90 days since purchase and there will be a charge of $19.95 for Technical assistance. We are open from 9 AM to 9 PM EST, Monday to Friday. One of our agents will be happy to walk you through a solution. If you would like the latest updates or latest news concerning our products please sign up for the FREE Electronic Newsletter. Please visit us at www.handspring.com/support for any FAQ's. Thank You, Mark Handspring Technical Support