My palm is not hotsyncing. When I place it on the craddle, it gets charged but on pressing the hotsync button, the PC does not seem to recognize it as after sometime, this message appears on the palm screen:"The connection between your handheld and the desktop could not be established" I tried reinstalling the software as well as using a new cradle but both did not seem to work. Otherwise the palm is working fine. I ll appreciare the input.

Two possibilities: 1. The cradle isn't plugged into the computer, and/or the cradle isn't plugged in for power. 2. The software is looking for the cradle on the wrong port (COM2 instead of COM1 or vice versa). If you use a wireless connection (wifi bluetooth or irda) let us know, but I assumed your using the serial port. HTH, J.

I have recently run into this exact same problem. I do not hotsync my Palm often, perhaps once or twice a month. Last successful sync was 4 April. Today, I attempted to sync and I am unable. PC does not react whatsoever, like cradle is not plugged into the USB port. All hotsync connection settings appear to be correct. Has there been a recent software (vendor other than Palm) which may be conflicting with the Hotsync software? At wits end! Ron Hayward

No, I have recently tested this and all is well. My guess is your ports are not configured properly, assuming everything is plugged in and ready to work. J.

This is interesting. I've recently had the same problem with my M515. I usually synch daily at work and sometimes at home. On Apr 9, 2004 my cradle/cable hotsynch stopped working on both. I've determined that infrared hotsync still works. I've soft reset and hard reset my M515 without any luck. I've also reinstalled the Palm software and still no luck. I even tried the connection check suggested by Palm (using the Terminal to check bytes being transferred from the cradle) and it showed that no bytes were being transferred. I also have a hotsync usb cable that also doesn't work. I can charge my Palm, but I still can't hotsynch. Infrared hotsynch is very very very slow...I need to get this fixed.

Well this is bugging me. I have a friend who is suffering from the same thing, but nothing seems to fix it. In his case it does sync, but hangs at a point. I'm almost thinking it's time to reset the palm. You haven't any system data on a expansion card that's missing or something like this? J.

Well I figured out the problem. Here it is from PalmOne: http://www.palmone.com/us/support/m50XUSBcradle.html Now, to fix it, you can follow one of the two procedures on this link: http://www.palminfocenter.com/print.asp?ID=4911 I'm currently trying to fix it now and I'll send a note here if the fix works. Hope this helps. - Bayan