Hey, this is gonna be a toughie.

I have a OS/2 Warp 4 workstation from ActiveVoice running their Repartee voicemail application. Using their instructions and launching INSTALL.EXE off the OS/2 CD I was able to successfully install and configure TCP/IP - heck I can even browse the Internet, ping local servers and be pinged.

However, I can seem to get ARCserve 7 for NetWare to back up the OS/2 box when it's running the ARCserve 7 Universal Client Agent for OS/2.

At first I thought it was an ARCserve issue until I built my own OS/2 box up (used the same hardware and software as the Repartee box). I can back that new OS/2 box up using ARCserve just fine.

ARCserve Manager can see the file and directory system of both OS/2 boxes - but when I attempt to backup the Repartee box, I get an ARCserve error which returns an OS/2 error code -123.

Any ideas? I'd love to get my voicemail server backed up...

Question: does ARCserve reference the backup clients by their IP-addresses or by their IP-names?
If it is by name have a look at (IP) name resolution:
try to ping the OS/2 system by name:
a) from another machine
b) from itself
if any of the above fails, check your DNS entries and/or the hosts files (in \mptn\etc)

ARCserve is addressing the IP address.

I can ping to any OS/2 box or from any OS/2
box either by IP address or Name.

Dave, the error message SYS123 is about illegal names or illegal characters in a name (type help sys123 in an OS/2 command window to see the full explanation)
Does this ring a bell?
Regards
Armin

Armin,

Thanks for telling me what the 123 error is - but it doesn't make sense because the OTHER OS/2 box I configured is working fine - with the same username and password passed to it from ARCserve.

So the username and password aren't at fault.
However, did you check e.g. the volume labels of the voice mail system? - The "illegal" name or character referenced by SYS123 may be anywhere on the system: a file name a directory name ....
It is very difficult to pin-point an error with so little information.

Armin,

Yes, it is difficult - I did mention that it was going to be a toughie!

The files I was trying to back up are on the root of the C: drive - specifically the CONFIG.* files.

The current volume label on the C: drive is OS2 - so that is not the issue either.

I posted the problem on Experts Exchange on their OS/2 forum - I had one person tell me it sounded like a problem with the TCP/IP install AFTER the OS had been installed. Something he says he has frequently seen before (but can't remember how to fix it) - the idea was that if networking was installed after the fact, then there are some issues.

btw: Here is the few lines in my ARCserve event log:

Jun-20 13:53:09 80 Connect to server voicemail.sandiego.mycompany.com @
10.100.150.26 (TCP/IP)
Jun-20 13:53:09 80 [DEBUG] idx[0] - Send Access Request
Jun-20 13:53:09 80 [DEBUG] Idx[0] - To Receive ack
Jun-20 13:53:09 80 [DEBUG] idx[0] - Received ack -[123]
Jun-20 13:53:09 80 E15035 Request rejected by
voicemail.sandiego.mycompany.com, command: 123
Jun-20 13:53:09 80 [DEBUG] Terminate Connection