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Word will not open/CTFMON g.p.fault

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Name: Doxy
Date: August 11, 2004 at 14:39:51 Pacific
OS: Win 98se
CPU/Ram: P4 2.0a Ghz 512mb DDR PC
Comment:

MS Word and it's documents do not open
Office XP has been working perfectly on Windows98se for about a year, however now, Word and Word documents will no longer open. When I try to open them I get the following message:

CTFMON caused a general protection fault in module USER.exe at 0004:0000233e.

Suprizingly, I see CTFMON at the top of the list in MSCONFIG, and I don't recall ever seing it on that list before now. If I disable it from MSCONFIG Startup list, it just comes back again. And, it is not in the Programs>StartUp list. The only entry there is MS Office.

The other applications in Office XP (Excel,Access,PowerPoint,etc.) are unaffected, and are working fine.

Also, I uninstalled Office XP and then installed it again, but I still have the same problem.
Please advise. Thanks!




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Response Number 1
Name: Mark Long
Date: August 12, 2004 at 10:16:22 Pacific
Reply:

Type this into Google:

"error USER.exe at 0004"

or "MS Word error USER.exe at 0004"

there seems to be plenty of ideas whether one will help I do not know but for good measure run Windows Update and Office Update, also run your spyware software if you possess any, if not I recommend Spybot Search & Destroy 1.3 and Ad-Aware SE Personal both are freely available over the Web.

M


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