word restarts when pasting file from Excel into it

April 5, 2016 at 06:21:21
Specs: Windows 7
Microsoft Word stops working and goes into a restart mode whenever trying to paste an information taken from an Excel file which was copied to clipboard into a Word File

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#1
April 5, 2016 at 06:44:46
an Excel file which was copied to clipboard

Is it just Excel or does anything copied into the clipboard cause the problem?

Try starting Word is Safe Mode:

Click Start
Click Run
In the Run box type: winword.exe /a

The command line switch /a starts Word but prevents Add-Ins and Global Templates from being loaded automatically.

Try pasting and see if it works.

MIKE

http://www.skeptic.com/


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#2
April 5, 2016 at 07:00:39
Ni it didn't solve problem but thanks for suggestion.

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#3
April 5, 2016 at 07:17:26
Is it just Excel or does anything copied into the clipboard cause the problem?

What version of Word are you using?

Do you, perchance, have Skype installed on your machine?
In the past, it has caused copy/paste problems in Office.

MIKE

http://www.skeptic.com/


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Related Solutions

#4
April 5, 2016 at 08:06:55
Windows 7
Office 365 (as such Word and Excel are 2013 and updated versions)
This procedure of clipping and pasting Excel to Word has worked well for past year.
No skype nor anything else installed.
This just started happening yesterday.
Problem still happens in safe mode.
Tried letting Word create a new normal.dot file, that didn't help.
note: these are both very large Word and Excell files, although the portions clipping to paste are small pieces (less than a page in in size)

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#5
April 5, 2016 at 08:22:13
I probably should have asked earlier, but do you have any Macros running?
If you do, disable them and see if that helps.

Also, you might try Deleting/Renaming your Normal.dot or Normal.dotm file as it may have become corrupt.

Normal.dotm is the template upon which all new blank documents are based. It opens whenever you start Word and it includes default styles and customizations that control the basic look of the document.
Word will automatically recreate the file when you restart Word.

To Delete/Rename your Normal.dot or Normal.dotm file:

First, close all instances of Word.

Next, the Normal.dotm file usually resides in your Templates directory, but the location varies in different Windows version but is usually located at:

C:\Users\Name\AppData\Roaming\Microsoft\Templates

The quickest way to find the directory it is to:

Click Start
Click Run
In the Run box enter: %appdata%\Microsoft\Templates

Once you have located the normal.dotm file, just Delete/Rename it to something else, like Old_Normal.dotm
or just delete it.

Restart Word, and see what happens.

MIKE

http://www.skeptic.com/


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#6
April 5, 2016 at 08:29:21
Sorry, should have checked before I posted, as I see you have already deleted and replaced your Normal.dotm file.

Have you tried using Paste / Special ?

Also, after you do the Copy from Excel and before you do the Paste into Word,
try opening up the Clipboard in Word and see what's in there.
Also, make sure the clipboard is clear before doing a Copy.

MIKE

http://www.skeptic.com/


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#7
April 5, 2016 at 08:33:11
Another thought,
Copy the selected Excel section, into a blank Excel file,
then use the Import tool in Word and see if that works.

And, of course, you can always try to do a Repair from the Control Panel.

MIKE

http://www.skeptic.com/


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#8
April 5, 2016 at 08:50:52
Here is a link to some other ideas that might help:

http://www.tomsguide.com/faq/id-174...

MIKE

http://www.skeptic.com/


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#9
April 5, 2016 at 08:56:48
Another thought,
Have you changed your Printer lately?
There have been cases where the print driver has caused the Copy/Paste not to work.

MIKE

http://www.skeptic.com/


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#10
April 5, 2016 at 09:04:26
One final idea,
Check your Word Options / Advanced / Cut, Copy and Paste section
and see if anything looks suspicious.

MIKE

http://www.skeptic.com/


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#11
April 6, 2016 at 08:43:56
All above suggestions checked and/or tried. None solved problem.
However, let me make clear one thing though: The crash of word only happens
when/after clipping a second graphic chart in Excel and trying to paste in Word.
No problem pasting one graphic chart even if same chart pasted several times but if take a different graphic chart and go to past it, then Word shuts down.
Problem does not occur with text only clip and paste information.
Only when trying to paste a 2nd graphic chart ????????
Note: if these same files are wored from a different computer, no problem, only this one laptop having this problem.
*I've tried reinstalling office (version 365) and that didn't help
*both office(version 365) and Windows (version 7 Pro) are updated.
Thanks for any more ideas

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#12
April 6, 2016 at 09:47:58
Very strange indeed.

How big are the graphic charts?

Only thing that comes to mind is the System Clipboard is saving both charts, so you actually have two charts the second time around, and the combination is too big for Word.

According to MS the relationship between clipboards:

The Office Clipboard is related to the system Clipboard in
Microsoft Windows in the following ways:

When you copy multiple items to the Office Clipboard, the last item that you copy
is always copied to the system Clipboard.

When you clear the Office Clipboard, the system Clipboard is also cleared.

When you use the Paste command, the Paste button, or the keyboard shortcut CTRL+V,
you paste the contents of the system Clipboard, not the Office Clipboard.

Win 7 unfortunately does not have a Clipboard Viewer, so you can't really see what is happening, but if you have copy of XP then you can grab the clipbrd.exe, which is located in C:\WINDOWS\system32 and copy it into the same folder in Windows 7 and you can check and see if your problem is with the clipboard.

You can try to manually clear the System Clipboard between Copy/Paste operations and see if that works.

To Clear the Clipboard,
Click Start
Click Run
In the run box type:

cmd /c "echo off | clip"

You might also want to make sure ALL your drivers are up to date, especially printer drivers.

And, the second graphic doesn't use some strange or unique Font the Word would not understand, does it?

Also, check to make sure your not copying some type of special character from Excel that might cause Word to bomb.

MIKE

http://www.skeptic.com/

message edited by mmcconaghy


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#13
April 6, 2016 at 10:12:56
Another thought, try using WordPad in place of MS Word.
It is not as robust as Word but it may offer some idea if it is just an Excel - Word
problem or if something else is going on behind the scene.

MIKE

http://www.skeptic.com/

message edited by mmcconaghy


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