Hi, Have a peculiar problem with a machine where if the user sends email in Outlook 2002 under HTML format, the receiver gets the content in the Subject Line but the message body is blank. I've tried every fix I know (see previous message). Anyway, I can have him get around it by setting Outlook to send email in Rich Text format under option, which works fine when sending new messages (body content comes through). But the problem now is that if he replies or forward a message in his inbox that is orginally in HTML format, that message gets stripped of the body contents. I set his email editor to word so there is a drop-down box so he can change to Rich-text before forwarding/replying email that was originally in HTML format. Is there a way to permanentally set the format for forwarded or replied email to Rich-text? Right now, he would have to remember to set to Richtext when replying to html format email, which can only be a short-term solution. Thanks

The Tools, Options, Mail Format setting is the only place you can change it that it will be the default for sending messages. However, Outlook by default will use the same format to reply or forward as the original mail was sent. The sender can send HTML to your user, but can't read HTML messages? This sounds like a problem on the original sender's end. Sounds to me like your user's Outlook is functioning by design.