word document not opening properly from email

April 8, 2011 at 04:12:42
Specs: Windows XP
I received a letter as an attachment via my ntl email account and opened the attachment which opens on word 2003. I could only see the date and my name on the document. A bit of exploring showed that the text of the letter was contained in a text box. I could not change the size of the text box or get to the text except by deleting the first part of the text to display the second bit. Using the menu option I could convert to frame and read text that way (a job rejection letter!)

Anyway, I then forwarded the email to my yahoo email account, where the attachment was scanned and the document opened in all its glory, including the company logo and graphics.....

So far I have checked that both documents are loading up the same version of word (same license number and version) and am stumped......

I have norton installed on my PC so at the moment am debating if there is a problem with that when it is scanning the ntl delivered document (if it is) or maybe even if my outlook needs reinstalling.
I can't blame ntl if the document forwards to yahoo ok.

reopening the attachments for both sources several times and I get the same result so it isn't a one-off glitch.....

Confused? Oh yes....

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April 8, 2011 at 04:33:25
Word is opening the document differently from outlook. It opens it in report layout and I have to click on the actual page button to display the contents of the document. If I save the document and open it it opens up normally. very odd.

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