Solved Word 2013 document crashes when opened in compatibility mode

Microsoft Office 2013 professional produ...
August 30, 2015 at 23:37:13
Specs: Windows 7, i5/4GB
In word 2013, when attempting to open one particular file saved in Wof 97-2003 format, Word 2013 crashes right away. I've tried event viewer, but there was no real listed fix.

I've also tried uninstalling add-ins and to no luck

It does however open in Word 2013 safe mode. I can also open under another user on another computer so no there is no corruption on the file.

It also can open in 'Protected' mode for the affected user, but opening normally is when it bombs out. Any resolutions welcomed.


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August 31, 2015 at 03:43:41
Have tried to do a Open & Repair on the document?

For my 2007:

Start Word (Do not open document, yet)
In Word 2007 click the Microsoft Office Button, (it may be File, Open in 2013)
Click Open.
In the Open dialog box, click to select the file that you want to open.
Click the down arrow on the Open button,
Click Open and Repair.

You can also do a Repair of the Office suite itself.

Click Start
Select Control Panel.
Click Programs
Click Uninstall a Program

Select the Office program you want to repair,
Click Change at the top of the screen.
Click Repair


message edited by mmcconaghy

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August 31, 2015 at 08:54:02
✔ Best Answer
Word 2013 opens older format documents just fine. If it is just the one document, it is also unlikely to be a Word problem.

Open the document in Safe Mode. Open another occurrence of Word. Copy the problem document into a new document and save it under a new name (in either format). I think this will solve your problem.


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