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Word 2003 won't create page 2

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Name: harjon
Date: July 8, 2009 at 10:45:51 Pacific
OS: Windows XP
CPU/Ram: Intel P4/2 GB RAM
Subcategory: Microsoft Office
Comment:

I have a computer that has Office 2003 and in Word when you create a new file and fill up page 1 and want to hit Enter to begin on page 2 it doesn't do anything. The cursor remains blinking right there at the bottom of page 1. Very weird. I've never seen this before. Has anyone seen this and found a resolution to this problem?



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Response Number 1
Name: Mike (by mmcconaghy)
Date: July 8, 2009 at 10:49:38 Pacific
Reply:

Try:

On the Task Bar,
Help
Detect & Repair.

See if that solves your problem.

MIKE

http://www.skeptic.com/


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Response Number 2
Name: harjon
Date: July 8, 2009 at 11:27:37 Pacific
Reply:

I'll try that and let you know what happens.


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Response Number 3
Name: harjon
Date: July 8, 2009 at 11:51:28 Pacific
Reply:

I have more info. The cursor does move off of page 1 and goes to page 2, but Word remains on page 1 so you can't see page 2 and beyond. It doesn't matter what view I'm using (Normal, Web, Outline, etc.) either. No matter what I do it seems I can't go beyond page 1 or I can see anything beyond page 1. This happens with every single Word document whether it's one I created or one that's e-mail to me or was created by someone else. Very strange...


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Response Number 4
Name: harjon
Date: July 8, 2009 at 12:00:41 Pacific
Reply:

Mike,

I tried that and it didn't work.


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Response Number 5
Name: Mike (by mmcconaghy)
Date: July 8, 2009 at 12:10:23 Pacific
Reply:

I will assume you tried the Detect & Repair and that did not work.

Shut down Word and try removing the normal.dot file.

Do a Search, it should be someplace like:
Owner/Application Data/Microsoft/Templates

It is a hidden/system file so make sure to check the Advanced options in Search.

Just delete the file. When you restart Word it will automatically be recreated.

You will lose any setting you may have made like, AutoText entries, custom toolbars, and macros.
If these are extensive, you can just rename the file and copy the data over to the new file later.

MIKE

http://www.skeptic.com/


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Response Number 6
Name: harjon
Date: July 8, 2009 at 12:13:11 Pacific
Reply:

I'll give it a shot and let you know what happens.


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Response Number 7
Name: harjon
Date: July 8, 2009 at 12:52:44 Pacific
Reply:

I got rid of the normal.dot file and that didn't work, either.


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Response Number 8
Name: Mike (by mmcconaghy)
Date: July 8, 2009 at 13:36:40 Pacific
Reply:

Try starting Word using the /a switch from the command line.
This will turn off add-ins and templates and other goodies from being loaded.

Click Start,

Click Run.

Type Winword.exe /a

Click OK.

If this works, it probably one of your add-ins that is causing the problem.

MIKE

http://www.skeptic.com/


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Response Number 9
Name: harjon
Date: July 9, 2009 at 06:47:47 Pacific
Reply:

I tried that and it didn't work. Here's what I've found with a little further investigating. I opened a one page document she had created and went to the bottom of the page. I hit the Enter key and the cursor disappeared, as if going to the second page, but Word didn't take me to the second page. I typed asdf, pressed Enter again and typed asdf again.

Just for kicks I checked out a few other views seeing as how I was in Page Layout View. I could see the second page in Outline View and Normal View. For some reason I just can't see it in Page Layout View which happens to be the view of her choice. If nothing else I suppose I can have her use one of the other views but this would just be a band-aid - the problem would not be solved.


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Response Number 10
Name: Mike (by mmcconaghy)
Date: July 9, 2009 at 07:08:39 Pacific
Reply:

OK, my last two tricks:

Do a Save as: in a different format then .doc.
Use .rtf or .html or .txt
If you use the .txt you will lose any formatting, but it might be worth the effort.

Close the file, reopen the newly named file and resave as a .doc again.
Hopefully the conversion will correct the problem.

If that does not work, my last suggestion is to copy everything except the last Paragraph Mark to a new doc.
Easiest way to do this is to press CTRL-END then CTRL-SHIFT-HOME.

Hopefully one of these will work.
If not, it might be time to re-install.

MIKE

http://www.skeptic.com/


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Response Number 11
Name: harjon
Date: July 9, 2009 at 07:12:50 Pacific
Reply:

Thanks for the suggestions. I'll give them a try and let you know what happens.


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Response Number 12
Name: harjon
Date: July 9, 2009 at 07:13:56 Pacific
Reply:

BTW, are you assuming the problem is with this one document? Because this problem happens to multiple documents. So this fix would need to possibly be done to each document that is having this problem, it would seem.


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Response Number 13
Name: Mike (by mmcconaghy)
Date: July 9, 2009 at 11:30:39 Pacific
Reply:

You've used up my bag of tricks........

There is a Registry fix, but I do not know what it is.
Perhaps someone else on the board may have it.
Other than that, uninstall-reinstall is all I can offer.

MIKE

http://www.skeptic.com/


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Response Number 14
Name: harjon
Date: July 9, 2009 at 11:48:51 Pacific
Reply:

Thanks for all your help. I believe I've found an answer to the problem, I just have to test it and see. It appears the specific file I'm dealing with, and perhaps others that might be having this issue, are set to use 2 or more columns. If I set this document to use one column, thus basically eliminating columns, the problem should be resolved. I'll let you know.

BTW, I did try uninstalling/reinstalling Word and then the same things with the entire Office Suite. It didn't work. I think the columns thing is the answer to the problem, though, so I'll let you know how that works out.


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Response Number 15
Name: harjon
Date: July 10, 2009 at 07:58:10 Pacific
Reply:

The problem was that the Word doc's affected were setup using multiple columns. You couldn't see them but that's what was happening. As soon as we opened one of these documents and told Word to use one column the problem was fixed.


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Response Number 16
Name: harjon
Date: July 10, 2009 at 07:58:37 Pacific
Reply:

Is there a way to mark this problem as SOLVED?


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Response Number 17
Name: Mike (by mmcconaghy)
Date: July 10, 2009 at 08:20:51 Pacific
Reply:

Thanks for supplying the answer to your problem.
Glad you got it solved.

MIKE

http://www.skeptic.com/


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Response Number 18
Name: Jennifer SUMN
Date: July 10, 2009 at 09:43:22 Pacific
Reply:

harjon, you can edit your posts. You don't need to post a new comment everytime you have something to add. :)

LIR


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