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word 2002 crash's

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Name: redgriffin
Date: February 11, 2005 at 23:01:40 Pacific
OS: xp
CPU/Ram: 756
Comment:

when i open word is crash's are a few moments.
the error is: Microsoft Word has encountered a problem and needs to close. We are sorry for the inconvenience.

the error report is:
AppName: winword.exe AppVer: 10.0.6612.0 ModName: unidrvui.dll ModVer: 0.3.1281.0 Offset: 00006284

-redgriffin-
redgriffin@hotmail.com



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Response Number 1
Name: ceri sheeran
Date: February 12, 2005 at 10:02:37 Pacific
Reply:

Hi,

Try the generic fix for MS Word problems.

Do a search for and delete all copies of the MS Word template file called

normal.dot

You may need to set your system to show all / hidden & system files first.

OK out of everything, reboot, although not necessary and restart MS Word which will recreate the normal.dot template file.

hth

Ceri


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