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Word 2000 problem

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Name: Scott Redmond
Date: January 6, 2005 at 14:47:40 Pacific
OS: WIN XP
CPU/Ram: AMD
Comment:

Okay so one of my machines started acting up today. When I try to open word I get the error reporting window poppong up. The details list a crap load of stuff but I cannot cut from the report and paste it here. I tried renaming the normal.dot file and that did not work. I tried uninstalling office completely, reinstalling it and then updating the patches etc. That did'nt work so I did a system restore to yesterday when everything was working fine but that did not work either. Please HELP!!!!!




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Response Number 1
Name: Grok Lobster
Date: January 6, 2005 at 14:52:49 Pacific
Reply:

Log on as a different user and see if the problem goes away.


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Response Number 2
Name: Scott Redmond
Date: January 6, 2005 at 14:55:39 Pacific
Reply:

Okay, I logged on as a different user and word works so what gives?


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Response Number 3
Name: Scott Redmond
Date: January 6, 2005 at 14:58:34 Pacific
Reply:

Do I delete that user and recreate that user with a different name?


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Response Number 4
Name: Grok Lobster
Date: January 6, 2005 at 15:09:09 Pacific
Reply:

Hi Scott,

I have only fixed this in Excel (by removing AddIns and other customizations). What you suggest may work, or try posting in the appropriate Windows OS forum with the increased information that you have and see if you get some help there.

Good luck!


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