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Word 2000 hangs at splash screen

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Name: CaptainWonTon
Date: June 20, 2005 at 20:38:42 Pacific
OS: Windows 98 First Edition
CPU/Ram: Pentium 166/48mb
Comment:

Not sure of the problem here... I was at a buddy's tonight trying to fix this.

MS Word just would not load. So I tried uninstalling it, and reinstalling it. Still no go.

Tried again, this time manually removing registry entries for MS office, and removing the office directories from the hard disk.

It still freezes at the Word splash screen, Excel, PowerPoint, etc. all run as normal.

Each time it was the same thing. MS-Word froze at the splash screen.
I hit ctrl+alt+del, and I get a message that the system is "dangerously low on resources".
So, I went to MSConfig and removed anything that didn't have to start. Still didn't work, even tried setting the virtual memory settings myself, still hangs, same error all the time.

I read something about a corrupt template file being a problem, but I deleted the MS Office folders before the last reinstall, so I think it has to be something else.

Help is most definitely appreciated.



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Response Number 1
Name: Roy Hunter
Date: June 21, 2005 at 10:21:46 Pacific
Reply:

Search for a file called 'normal.dot' - it's the blank template for a Word document. If it is damaged or corrupted, Word won't start.

Use System File Checker to replace it from the installation disk (Start > Run > SFC).

cursum perficio


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