Windows 8 apps not opening

September 18, 2015 at 12:15:02
Specs: Windows 8
I've been unable to open word or outlook on my windows 8 PC . Any thoughts? I've tried disabling add nos and tried reinstalling windows 365. I've also tried uninstalling avast but put it back on again. Any thoughts?

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#1
September 18, 2015 at 12:21:00
What exactly happens when you try to open Word?

Search for the file winword.exe - it's located here:
C:\Program Files\Microsoft Office 15\root\office15\WINWORD.EXE
If you've hidden common file extensions it will just be WINWORD.EXE. Does Word open if you double click the WINWORD file?

Apart from Outlook are any other apps not opening?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
September 18, 2015 at 13:02:40
I had help from Microsoft - remotely and I am confused if they have taken office off of my machine or it's still supposed to be there. The word, outlook and excel apps are opaque. I am thinking they have now been uninstalled. I've used the avast tool to uninstall their software. I read there was a conflict with it.

Ok I'm thinking they have uninstalled the office software as I've done what you suggest and no results found for your search.


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#3
September 18, 2015 at 14:44:33
Yes, Word, Excel & Outlook are part of MS Office, as you probably know.

If it is still installed it should show in "Control Panel > Programs and Features" under the heading "Microsoft Office 365" or similar (it's not actually called Windows 365).
.

Always pop back and let us know the outcome - thanks


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#4
September 18, 2015 at 14:56:51
Hi thx for your suggestions. I'm really pleased as I managed to uninstall avast with a special file rather than just going to the my computer thing. And reinstalled office 365.... After having to run a little repair- which didn't work yesterday but did work today. And reinstalled the office suite and it's working, hooray.

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#5
September 18, 2015 at 16:20:23
Yep, most antiviruses have a downloadable uninstaller file which can save a lot of hassle. Glad to hear you sorted it out and thanks for letting us know.

message edited by Derek


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