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vista to xp - help!
Name: seasonal Date: April 15, 2009 at 13:23:38 Pacific OS: Windows XP Subcategory: Microsoft Office
Comment:
I have a document sent to me that was saved on vista and I need to open it on my xp. When I try to open it, it tells me it's a microsoft office professional edition 2003 and i need to install a converter. I tried several, but no success yet. any suggestions?
Name: seasonal Date: April 15, 2009 at 13:34:00 Pacific
Reply:
Yes, I did and restarted the computer. I will try again to confirm. If you can think of anything else, please let me know...thanks!
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Response Number 3
Name: Kurt S Date: April 15, 2009 at 13:59:32 Pacific
Reply:
What happens when you try to open it with the 2003 viewer?
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Response Number 4
Name: seasonal Date: April 15, 2009 at 14:26:31 Pacific
Reply:
I keep getting that same message: "Microsoft Office needs a converter to display this file correctly. This feature is not currently installed. Would you like to install it now?" So I try to install it and it says - Install Import Converter, then it has an error message. And I have downloaded the 2003 view and several other downloads, still it won't open. thank you very much for your response, I really appreciate it!
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Response Number 5
Name: Kurt S Date: April 15, 2009 at 14:42:46 Pacific
Reply:
It's possible the document is corrupt. Can you have the person open it on their computer to verify it work then send it again?
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Response Number 6
Name: seasonal Date: April 15, 2009 at 14:56:10 Pacific
Reply:
They will have to try that later this evening, I guess, when they get back home. I will just have to get busy typing out those changes made from the original document here at the office. Thank you for your input. This was my first time posting a question - have a great day!
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Response Number 7
Name: Bryco Date: April 16, 2009 at 05:24:00 Pacific
Reply:
Install the viewer with admin rights.
Right click on the installer and select RunAs to enter the admin credentials.
Bryan
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Response Number 8
Name: seasonal Date: April 16, 2009 at 11:49:41 Pacific
Reply:
Thanks, Bryan. I'm not sure if I can install with admin rights because the problem is work-related and the office computer is networked so the admin rights are with our IST department.
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