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Sky email problems

May 20, 2010 at 05:08:21
Specs: Windows XP Home, AMD Phenom 8450/4GB

Customer of mine has long running issues
using his Sky email account with Outlook
2003. Initially he had intermittent loss of email
(using POP protocol). Sky advised using IMAP
- we changed him over, ok for a bit then
intermittent issues then no emails. So put him
back on POP. Was ok for a while then started
getting occasional corrupt personal folders file
messages (can't remember the exact text -
this was months ago). This was accompanied
by outlook often prompting for passwords &
email not arriving, but sometimes ok. He
called me in again, and I tried Office repair, pst
repair (scanpst), compacting folders and
deleting and reinstating email details. The
scanpst found errors (but not major) but
nothing worked. I set his details up in outlook
express (he's running XP Home) - and OE
worked fine! (but he wanted Outlook). I then
removed Outlook email details and imported
them from OE. This worked for a couple of
days, then reverted to previous behaviour.
Finally, I set him up a new user on his
machine (machine has no other issues, btw)
and set everything up from scratch. This
worked (was probably 6-7 months ago). Now
the problem has reappeared on new user,
exactly as before.

Any ideas welcomed! (particularly if you've
seen anything like it).

Note: Sky webmail works fine throughout (but
he doesn't like using it - only as last resort to
access his emails). I've suggested using
another email client (we'd have to find one he
likes) or upgrading to Outlook 2007 (no idea if
this would help of course).


See More: Sky email problems

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#1
May 20, 2010 at 09:41:47

It would help if you posted the error message he's receiving now.

id10t


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#2
May 20, 2010 at 15:00:51

as said - as previously, corrupt personal folders file,
accompanied by intermittent problems receiving email, with
password prompts, when the stored password is correct. Please
read the post fully!

btw - if you do read the post, you'll see its not a simple 'oh its
that error message, here's the fix' type problem.


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#3
May 20, 2010 at 16:05:08

I did read your post fully; the entire Paragraph, as difficult as it was to decipher... You said "Now the problem has reappeared on new user, exactly as before." What is happening NOW? What error messages if any? Perhaps you could be a little more specific, especially since "its not a simple 'oh its that error message, here's the fix' type problem."

id10t


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