I'm using Microsoft Office 2003, but experienced this exact same problem in Office 2000. I hoped upgrading would fix it, but the problem still exists (just to be sure I had uninstalled Office 2000 before installing 2003). My problem: If I'm working in a Word 2003 (or Excel 2003 etc) document, I can click: File > Send to > Mail Recipient (as attachment)... When I do this, Outlook opens (if it wasn't already open), and then a blank message appears with the Word (or Excel) file already included as an attachment. So far so good... I can then enter the recipient name and type a message if I like. The problem occurs when I go to press "Send" - nothing happens. I know my system hasn't frozen as I see the button click down and pop up again when I click on it. I can try File > Send (within the message), and again nothing happens. I try even File > Close (or clicking the red X button on the top-right of the title bar), and still nothing happens. Frustratingly, also at this time if I click the Microsoft Outlook 2003 button on my Windows task bar, it just brings up the same message - so I can't even access any other part of Outlook while this is going on. I've found the only way to continue (apart from CTRL-ALT-DELETE), is to click the Save icon on the message (or File > Save). Once I've saved the draft, I still can't send but I am able to File > Close the message. Only then can I click on Outlook in the Windows task bar. Finally Outlook will open. But bizarrely my message isn't in the "Drafts" folder - it's sitting in my inbox!! I double-click the message to open it, and then, finally, I can click "Send" and it sends straight away. ~~~ I've done some Google searches and can't find any help. Here are some of the things I've tried: 1. Check that Outlook is open in the background before going File > Send to > Mail Recipient (as attachement). DONE. 2. Set Outlook to automatically send and receive every 1 minute. DONE. 3. Reinstall Office 2003. DONE. 4. Go to Add & remove programs and "repair" Office 2003. DONE. 5. Perform all available Windows Updates. DONE. 6. Perform all avaiable Office updates. DONE. It looks like a few other people have had similar problems, but no one has posted a definitive solution. I don't have any especially odd security settings or anything like that on my documents. I have (as far as I can tell) exactly the same windows and office settings on my home computer and it's not a problem. Does anyone have any ideas??!! I need to perform this routine 4 or 5 times a day sometimes and it never works as it should. (arghhh!!) Regards, Jet luckypingudog at hotmail.com

I don't have a solution but perhaps some enlightenment. Try logging on as a different user and see if the problem goes away. If so, your profile has a problem.

Grok you are a genius! I set up a second user account (also an Administrator), and it worked fine! But now I'm uncertain as to whether I should try to migrate all my files and settings - given that my Outlook PST file is 2GB in size I'm weary of trying to do so. I wonder now if it's some security program or whatever that I have installed that's causing the trouble? The software I've installed on my computer (since getting it, and before I installed Office 2003): Security: - Nortons Antivirus 2004 - Lavasoft Ad-aware - Spybot Search & Destroy - Windows Antispyware - Mailwasher Pro File Organising: - Picasa 2 - ACD See - Adobe Photoshop Album Browsers: - Firefox - Mozilla - Opera - Netscape Media: - Quicktime - Real Player - Winamp - iTunes Misc: - Macromedia Studio MX - OpenOffice.org (which I don't use) - Adobe Photoshop - Adobe Reader - Adobe Acrobat - NVU - CSE HTML Validator Does anyone know of any problems with these programs? luckypingudog at hotmail.com

SOLUTION: Thank you kindly to the person who emailed this solution. iTunes causes the problem (believe it or not). If iTunes is closed, then the problem doesn't happen. This explains why I've never experienced this at home - I don't use iTunes there, whilst I use it continuously at work. Computers are bizarre. luckypingudog at hotmail.com

Jet, I've had a client experience the exact same issue and you're right that it is iTunes related (very strange) but you can hit ALT-S and the document will send. This is not a perfect solution but it will allow you to continue to use iTunes and still remain productive. Please let me know if you learn anything more about this issue. --T.

I don't know if it's solely caused by having iTunes on your computer or not. I don't have it on my computer, and never have, however I still can't send the emails out without pressing Alt-S. It's a better than having to go through all the drives and folders to find the attachment you are looking for but there has to be a permanent fix to this.