Solved Security Updates won't install

December 13, 2012 at 17:20:14
Specs: Windows XP, 1.1GHz/1GRam
Security Update for Microsoft Office 2003 (KB2687627) can be downloaded (WinXP) but won't install. The Fixit they link me to doesn't install either, says it has problem contacting server and try back later...I do but no good...
Also have Security Update for Microsoft Office Word Viewer (KB2760498) that won't install either.
Anyone know how to fix it?

magnogreato


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✔ Best Answer
December 19, 2012 at 15:06:00
Just tried the download and got a cab file (I see those sometimes on MS Catalog).

Try this KB2687627 download instead, which is a better option.
It is a normal exe which should install with just a double click:
http://www.microsoft.com/en-us/down...

Always pop back and let us know the outcome - thanks



#1
December 14, 2012 at 17:15:28
What is the error message that you receive when you attempt to install the updates?

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#2
December 16, 2012 at 17:32:10
A possible way around it is to go here and get the updates as files:
http://test.catalog.update.microsof...

Don't Run the files online but Save them somewhere instead. Double click them and see if they now install.

Make sure you get the correct ones (XP 32 bit, or 64 bit if appropriate).

Always pop back and let us know the outcome - thanks


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#3
December 16, 2012 at 20:50:01
Derek,

Good call on the Catalog.

magnogreato,

Depending on what the exact error message is, the catalog may be the better option for you to install the updates that are not installing normally. However, if you continue to have problems with future updates, then we would need to know the exact error message or error code that is displayed at the bottom right of the Windows Update error screen in order to assist you with troubleshooting the cause further.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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Related Solutions

#4
December 17, 2012 at 06:47:39
SongCloud

I quite agree that at some stage we need to find out why the updates are not behaving normally. I have a vague hope that it might be a glitch that could right itself once these updates are sorted but I am by no means certain.

Always pop back and let us know the outcome - thanks


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#5
December 18, 2012 at 13:56:14
Derek,
thanks for the response on my problem...when I download for office it provides me with three options: 1 add/or remove features, 2 repair to its original state and 3 uninstall....
2 is the best choice BUT, the question is if I repair to its original state, will I lose emails/folders/contacts when I do that?????
thanks again

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#6
December 18, 2012 at 14:22:00
Is this when you downloaded the Update file for KB2687627 from MS Catalog, saved it somewhere and double clicked the saved file?

I'm double checking because it is like you get when you install office from a CD.

If it was from the updates then I assume it works the same way. As you say, the only sensible option is #2. Off the top of my head I don't think you would lose your important info (few "Repairs" do this) but I can't give you a guarantee so it would be wise to first backup what you can.

Always pop back and let us know the outcome - thanks


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#7
December 19, 2012 at 09:56:41
Installing KB2687627 should not give you those options if you downloaded the proper file. Those options should ONLY appear when you try to run a repair/uninstall of Office.

Here is a direct link to the update in the Microsoft Update Catalog that you are talking about. Please re-download it and then double-click on it to run it. If you get the same message about Office (Add/remove features, repair install, etc.) then post back and let us know as your Office installation may be corrupted which could be the cause of the failure of these updates to be installed automatically.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#8
December 19, 2012 at 13:15:38
Yes, I agree with SongCloud - those options are not what I would expect from update files. Updates should just go in, maybe requiring a reboot but that's all.

See also this link, which is so near yours I thought it was the same person:
http://www.computing.net/answers/wi...
Response #5 might be of interest regarding your first update, although it is about a "service pack".

Always pop back and let us know the outcome - thanks


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#9
December 19, 2012 at 14:44:34
I downloaded the Catalog and input the KB.....and it 'seemed to work' ok and it installed a file (after saving it to my desktop) called MSXML5.msp and when I dbl clk'd on it is when the three options popped up. thanks again for the help...this file really doesn't look like anything for Outlook and more for the Office Pro software but that's what came up after I did the search...I'll continue on....

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#10
December 19, 2012 at 14:46:49
SongCloud,
what you say makes sense but everything about the Catalog seemed to work ok but I'll try your suggestion and see what happens...thanks for the help.

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#11
December 19, 2012 at 15:06:00
✔ Best Answer
Just tried the download and got a cab file (I see those sometimes on MS Catalog).

Try this KB2687627 download instead, which is a better option.
It is a normal exe which should install with just a double click:
http://www.microsoft.com/en-us/down...

Always pop back and let us know the outcome - thanks


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#12
December 19, 2012 at 15:14:10
SongCloud,
ok...mistake on my part...the update I thought for Outlook but it is for MS Office Pro 2003...I did what you suggested but got the same thing again and the repair is for Office Pro 2003 and not for Outlook! Soooo, I'll do the repair but the question is, do you know if the repair will affect Outlook and other MS programs under the umbrella of Office 2003? I wouldn't think so but you never know...thanks for your assistance and Derek's...

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#13
December 19, 2012 at 15:15:51
Hope you saw my #11. That looks like a safer option right now.

Always pop back and let us know the outcome - thanks


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#14
December 19, 2012 at 15:33:34
Derek,
ok....your suggestion worked...the Download Security Center Site worked for both of the updates that wouldn't auto install initially....I appreciate yours and SongCloud's help with this issue...it's really nice to find people that DO HELP and know what the heck they're talking about...what do you work at anyway?
Magno...

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#15
December 19, 2012 at 15:36:22
SongCloud,
thanks a bunch for your help....Derek's #11 appears so far to have worked...I've gain a great insight from you guys and I really thank you for the assistance...nice to have DEPENDABLE folks to talk to...thanks again...
Magno...

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#16
December 19, 2012 at 15:47:49
That's good. Just in case you come back:

Here's the exe for the viewer (KB2760498):
http://www.microsoft.com/en-us/down...

We'll hope that the Updates will get jogged back into working normally from now on.

Always pop back and let us know the outcome - thanks


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#17
December 19, 2012 at 15:48:38
No problem. I'm glad that you were able to get it installed and working!

We're always around if you should need more help in the future. :)

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#18
December 19, 2012 at 15:55:31
Man, for awhile I really thought I had a problem....I use Mozilla/FireFox as my primary browser and whenever I clicked on all of the links you guys suggested I'd crash the browser or get popups until I opened IE and started copying your links into it....guess I'll have to start using IE to make contact with the net folks...cya's
':>)

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#19
December 19, 2012 at 16:04:34
Not sure about the browser crashes and popups but MS is a bit touchy about using anything but IE for their stuff. I use Firefox too but go back to IE for MS downloads.

If Firefox is playing up "generally" it should be possible to fix it - uninstall/re-install or even getting the latest updates as a Saved file.

Always pop back and let us know the outcome - thanks


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#20
December 19, 2012 at 16:16:36
I can echo what Derek is saying. Microsoft all but REQUIRES Internet Explorer to access some sections of their site, especially when it comes to updates.

I use the IETab extension in Firefox to allow me to still use Firefox for everything. It basically embeds an IE window in a Firefox tab, so it gets around the limitation.

-----
IT Desktop & Network Consultant - MOS Master Certified, MCP, MCSA, MCITP - Windows 7, CCNA Certificate Pending, A+, Network +

::geek::


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#21
December 23, 2012 at 08:07:35
how do you find or set up the IE extension tab?
I'm using the yahoo beta version of Mozilla (17.01).

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#22
December 23, 2012 at 08:23:52
how do you find or set up the IE extension tab?

Look here:

https://addons.mozilla.org/en-US/fi...

MIKE

http://www.skeptic.com/


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