right click stopped working personal folders in Outlook 2007

July 27, 2012 at 18:53:25
Specs: Windows 7
right click stopped working personal folders in Outlook 2007

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#1
July 28, 2012 at 03:03:46
Does right-click work elsewhere on the computer? If so then do a repair on Outlook/Office - In Outlook, click on 'help' menu then select 'Office Diagnostics'. If that doesn't work then have you installed any add-ins recently? If so, try disabling them and see if problem goes away.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#2
July 28, 2012 at 10:27:11
thanks, right click works everywhere else. running diagnostics now. when i right click on a folder, instead of getting the menu, i get a 4 sided arrow, if i keep clicking the menu will sometimes appear. diagnostics found no problem, i checked the mouse properties. it must be something in the registry or some box that is unchecked or checked somewhere. cannot find it. very frustrating.

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#3
July 28, 2012 at 12:27:53
Do you have a 'scroll' mouse (one with a wheel in the middle)? Normally, if you actually click the wheel it turns into a 4-headed arrow - meant for navigating webpages. In Control Panel, check to see what the middle mouse button is set to do.

I suspect it's a custom setting in Outlook. Outlook 2010 has a system called 'quicksteps', where buttons could be assigned to special tasks but as far as I'm aware Outlook 2007 didn't have this function unless you've magically unlocked it ;-).


"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#4
July 29, 2012 at 12:49:41
Thanks so much again, but I did all of the above, even downloaded updates ad reloaded setup and other files from logitech. still same old problem except now instead of the 4 sided arrow i get a +.

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#5
July 31, 2012 at 01:10:28
The weird part is that the symptoms do appear to point to the mouse but as it's only occurring in Outlook then the problem must lie there, but it's certainly nothing I can duplicate or that I have come across before. Will try & dig a bit further.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#6
July 31, 2012 at 07:43:03
Thanks Johnr. I've done a lot of research also but am unable to remedy. None of the suggestions from Microsoft or Logitect seem to work. Outlook doesn't have any similar situations in its problem base.

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