|Another option to try is to see what you have in the clipboard after you copy from Chrome.|
Once you have selected your text and images and invoked the copy command.
When you switch to Word,
On the Ribbon
Under the Home Tab
The first selection on the left should be Cut/Copy/Paste/Format Painter.
If you look carefully, it also says Clipboard at the bottom of the box and there is
a small arrow on the lower right corner.
Click the small arrow and your clipboard should open in a window on the left side.
It should show you what is in the clipboard.
See if that offers any clues.
message edited by mmcconaghy