Hello all, My company has an exchange server for email and it has been set up for access via OWA and office outlook 2k7. The problem is that one user has set up his office outlook and not he cannot check his email via OWA when he had been able to use OWA previously. He was able to use OWA to check his email and now after he had set up Microsoft Office Outloook 2007 (default settings.. so he says) on his laptop he can no longer check his email using Outlook Web Access. We have tried different browsers, different computers, and the problem still occurs whether he is at the office or at home. the exact problem is that the entire email does not show up. it says the inbox is empty when we check on OWA but he can see the emails via office outlook 2007. I believe it is a problem with how outlook is set up on his computer but I am not sure, what do you think?

Did you sit down with the user and look at the Outlook configuration? "So won’t you give this man his wings What a shame To have to beg you to see We’re not all the same What a shame" - Shinedown

No, I have not because I don't know what to look for.

I assume you have a network person on staff if you have Exchange server...or some outside consultant to assist... This does not sound like an Outlook issue, this is Exchange/OWA...BUT, I would re-install Office 2007 and make sure it gets set up correctly...With Outlook 2007, it's pretty much automatic, but check the settings, correct user...etc... Check OWA permissions, make sure they didn't get turned off... And get an Exchange administrator involved... good luck